Risk Mitigation Associate - Fraud
- Pay
- $23 – $26 per hour
- Location
- La Vergne, TN
- Listed
- 17 days ago
About the role
The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.
Key Responsibilities
- Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
- Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
- Identify: Trends and communicate findings across departments to improve fraud prevention processes.
- Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.
Requirements & Qualifications
Education/Experience: Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.
Technical Proficiency
- ERP: NetSuite or similar software.
- CRM: ServiceNow or similar enterprise level software
- Payments: Braintree and PayPal environments.
Additional information
Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Attributes
- Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
- Candidates with prior GOVX experience must have proven performance in these areas.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)
Physical - This is a sedentary role.
Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range
$23.00 - $26.00 /hr.
Benefits & Perks
- Paid Time Off, Paid Sick Leave, Paid Holidays
- 401(k) plan with discretionary match available
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
- Employee Referral Program
- Discounts on the GOVX website
Equal opportunity and legal notices
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
From GOVX's careers page, first listed on Rolev.ai on October 24, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Risk Mitigation Associate - Fraud role at GOVX?
The Risk Mitigation Associate - Fraud posting at GOVX states compensation of $23 – $26 per hour. Final pay may depend on location, experience, and interview evaluation on GOVX's official career site.
Where is the Risk Mitigation Associate - Fraud job at GOVX located?
This Risk Mitigation Associate - Fraud position at GOVX is located in La Vergne, TN. Always check GOVX's application page for specific state eligibility or relocation policies.
How do I apply for the Risk Mitigation Associate - Fraud position at GOVX?
This listing links directly to GOVX's Workable application page. You can apply directly on GOVX's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workable application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.