RMA Specialist
- Pay
- $32 – $36 per hour
- Location
- Santa Clara, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 3+ years
- Education
- Bachelor's degree
- Listed
- 31 days ago
Skills & highlights for this role
- RAID
- BIOS/firmware updates
- Linux
- Windows Server
- RMA processing
Also useful
- server racking and cabling
- network switching
Stated benefits & perks
- 401k match
What you'll do
- Perform hardware setup, testing, and validation prior to deployment to ensure optimal performance and reliability.
- Diagnose, document, and escalate recurring or complex hardware failures.
- Coordinate RMA (Return Merchandise Authorization) requests, including vendor communication, part returns, and tracking replacements.
- Maintain accurate inventory of hardware components, replacements, and RMA status.
- Support the installation, racking, and cabling of servers, switches, and related infrastructure.
- Execute data destruction procedures for reclaimed or decommissioned devices in accordance with security policies.
- Assist in performing hardware audits and maintaining asset documentation in internal tracking systems.
- Monitor alerts, tickets, and chat queues; provide timely response and escalate issues as needed.
- Perform firmware and BIOS updates on servers and other hardware platforms.
- Install and configure operating systems using standard images and base configurations.
- Support planned maintenance and infrastructure upgrade projects under guidance from senior staff.
- Collaborate with team members to identify process improvements and update technical documentation.
- Participate in a rotating on-call schedule as required (location dependent).
- Provide courteous and effective communication with internal stakeholders and customers.
What you bring
- 3+ years of experience in data center operations, hardware support, or system build environments.
- Bachelor’s degree or equivalent hands-on experience in IT, electronics, or a related field.
- Strong understanding of computer hardware architecture and diagnostic procedures.
- Familiarity with RAID, BIOS/firmware updates, and common hardware troubleshooting tools.
- Working knowledge of Linux and Windows Server operating systems.
- Basic networking fundamentals (switching, cabling, IP configuration).
- Experience coordinating or managing RMAs with vendors or manufacturers.
- Strong documentation, organization, and record-keeping skills.
- Ability to perform detailed testing and maintain quality assurance standards.
- Excellent problem-solving, communication, and teamwork abilities.
- High attention to detail and commitment to accuracy.
- Proven reliability and accountability in a 24/7 operational environment.
Comprehensive benefits package
- Traditional and Roth 401(k) with company matching
- A collaborative, team-oriented culture
- Consistent and predictable work hours
- Engaging, varied work that keeps each day different
- Opportunities to contribute ideas and influence how work gets done
About the rol e
The RMA Specialist supports the 24/7 operations of our data centers with a focus on hardware lifecycle management, including setup, testing, diagnostics, repair coordination, and RMA processing. This role ensures that all physical infrastructure; servers, storage devices, and network equipment, operates reliably and meets quality standards.
Location: On-Site | Sunnyvale, CA
Employment type: Permanent, Full-time
About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
Equal opportunity and legal notices
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
- About Company ---
From Nexcess's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the RMA Specialist role at Nexcess?
The RMA Specialist posting at Nexcess states compensation of $32 – $36 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Nexcess's official career site.
Where is the RMA Specialist job at Nexcess located?
This RMA Specialist position at Nexcess is located in Santa Clara, CA (On-site). Always check Nexcess's application page for specific state eligibility or relocation policies.
What qualifications are required for RMA Specialist at Nexcess?
For the RMA Specialist role, Nexcess highlights 3+ years of relevant experience; a bachelor's degree; experience with RAID, BIOS/firmware updates, Linux, Windows Server, RMA processing. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the RMA Specialist position at Nexcess?
This listing links directly to Nexcess's Rippling application page. You can apply directly on Nexcess's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.