RMA Technician

Position Summary

The RMA Hardware Technician is responsible for inspecting, testing, and processing returned hardware products. This is an entry-level position, reporting to the RMA Supervisor, ideal for candidates with a passion for technology and a desire to build hands-on technical skills in a structured, team-oriented environment. The ideal candidate is detail-oriented, dependable, and eager to learn in a fast-paced environment. Full training will be provided.

Essential Job Duties & Responsibilities

• Inspection - Inspect returned hardware units to assess physical condition and identify visible damage, defects, or missing components; log and track units using internal ticketing and inventory management systems.
• Testing & Troubleshooting - Perform basic hardware testing and troubleshooting to identify failures or defects under the guidance of senior technicians.
• Repair & Refurbishment - Assist with component-level or unit-level repairs and refurbishments, ensuring units meet quality and condition standards prior to disposition.
• Return Classification - Classify returns based on condition (warranty, out-of-warranty, DOA, customer-induced damage) in accordance with company policies and procedures.
• Documentation - Accurately document RMA transactions and repair outcomes in company systems, maintaining thorough and up-to-date records.
• Workspace Maintenance - Maintain a clean, organized, and safe work environment and adhere to all safety, compliance, and company policies.

Qualifications

• High school diploma or GED
• Basic understanding of computer hardware, electronics, or networking concepts
• Strong attention to detail with the ability to follow written and verbal instructions
• Good organizational and time management skills with the ability to manage multiple tasks
• Basic computer proficiency (email, data entry, Microsoft Office Suite)
• Ability to lift up to 50 lbs and stand for extended periods as needed

Competencies

• Attention to Detail
• Willingness to Learn & Adaptability
• Team Collaboration
• Accountability & Dependability
• Customer Service Orientation

Perks at OpenEye

• The pay for this full-time opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
• Paid maternity and paternity leave
• Pet Insurance
• Free annual membership to Care.com
• Free access to the Headspace app for you and up to five friends and family members.
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
• 9 Paid Holidays per year
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program - Free Alarm.com system for your home!