RN Clinical Services Supervisor Hospice Services

About the role

Join us at

Affinis Hospice

• a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities

Responsible for managing the clinical operations of Hospice Services to include general supervision and responsibility for the planning, organizing, coordination and evaluation of all day-to-day aspects of Hospice patient care. This includes coordination of referrals and patient care related supervisory functions.

Essential Duties and Responsibilities

• Plans, develops, directs, organizes, implements, and evaluates clinical services and activities for Hospice Services.
• Leads and participates as an active member in the Hospice Services IDG meetings.
• Ensures that efficient systems, procedures, and controls are established for all Hospice Services clinical operations.
• Works closely with the Administrator for Hospice Services and Medical Director to plan and implement policies and procedures relative to clinical operations and sets standards for all performance objectives.
• Assures that adequate staffing levels are anticipated and maintained.
• Participates in the identification of the need for, and assists in the coordination of, the development of new hospice programs and services.
• Assures effective coordination between Hospice clinical staff and clerical staff so that paperwork necessary for payroll and billing is submitted accurately and according to established time frames.
• Responds to all inquiries and referrals to Hospice Services.
• Determines staff assignments and assigns Hospice patients to the appropriate staff.
• Coordinates Hospice patient care by all service disciplines providing care.
• Functions as a liaison between all disciplines providing care.
• Provides direct supervision of the staff nurse providing the hospice care and assists the staff nurse in carrying out the role of the case manager.
• Collaborates with inpatient staff to assure the implementation of the Hospice Services Interdisciplinary Plan of Care during inpatient stays.
• Assures the timely completion of appropriate Hospice Services patient/family information in the on-call communication log.
• May convene Hospice patient care conferences to assure effective provision and coordination of care.
• Makes supervisory visits with Hospice patient caregivers as appropriate.
• Promotes the utilization of all available resources for the benefit of Hospice patients, families, and Team members.
• Educates clinical personnel regarding Hospice admission criteria, policies and procedures, patient care and Hospice philosophy. Ensures that all individuals with direct patient contact are educated in the Hospice philosophy.
• Promotes public awareness of the services provided by the Hospice and the means to access these services through community education and/or marketing activities.
• Responsible for Hospice Services creation, maintenance and protection of accurate and compliant clinical records.
• Responsible for the implementation of Hospice Services professional and clinical services Quality Assessment Performance Improvement program.
• Participates in service related activities within Hospice Services and the community.
• Identifies need for Hospice staff and inpatient staff education and assists in the development of in-service programs for the Interdisciplinary Group.
• Assumes responsibility for the Administrator for Hospice Services during any absence.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

Skills and Abilities

• Requires strong skills in the area of hospice operations, terminal care, knowledge of state and federal hospice care rules and regulations, and management team development. Effective communication and delegation skills are required.
• Must accept responsibility for maintaining clinical practice skills appropriate for the direction and supervision of Hospice's services, learning and implementing the policies and procedures of the Hospice on an on-going basis.
• Ability to meet Hospice's conditions of employment regarding health clearance, and provisions of professional references.
• Transports self to patient's home/facility; may be multiple locations in a workday.
• Thorough knowledge of management and organizational concepts.
• Extensive knowledge of healthcare and long-term care organizations and their structure.
• Considerable knowledge of laws, rules, and regulations governing human resources management and long-term care related services and activities.
• Considerable ability to plan and direct subordinate staff in the execution of their activities and prioritize workload.
• Ability to effectively communicate and present information in a clear and concise manner, both orally and in writing.
• Ability to establish and maintain effective working relationships with associates, department heads, administrators, member organization presidents and their leadership teams, and the general public.

Minimum Qualifications

• Must be a registered nurse, currently licensed in the State of Georgia with
• At least two years of nursing experience; one year in supervision, education or nursing service administration.