RN Supervisor- Case Management- Jeff Hwy

About the role

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job provides direct supervision to registered nurse case managers and social workers in accordance with organizational standards. Oversees the provision of services, demonstrating commitment to the agency's mission, training new staff, ensuring team cohesion, and reviewing staff documentation.

About the role

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

• Education
• Required -Bachelor's degree in nursing or other healthcare discipline
• OR

Master's degree in Social Work (MSW).

Preferred - Master's degree in Nursing (MSN)

• OR
• Licensed Certified Social Worker (LCSW).

Work Experience

• Required - 3 years of utilization and/or case management experience with a registered nurse license
• OR
• Master of Social Work (MSW).
• Preferred - 3 years of supervisor or leadership experience in a hospital environment.

• Certifications
• Required - Current registered nurse license in the state of practice
• OR

Current Master of Social Work (MSW) license.

Knowledge Skills and Abilities

• Leadership skills and ability to foster an environment of team work, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Computer skills and dexterity for data entry and retrieval of patient information and ability to multitask.
• Knowledge of the welfare system.
• Understanding of financial statements to analyze trends and make recommendations and working knowledge of managing a budget.
• Ability to evaluate patient care data to ensure that the care is provided in accordance with clinical guidelines and organizational standards.
• Conflict resolution and problem-solving skills.

Job Duties

• Guides care management staff in all daily operational performance matters.
• Supervises the case managers and social workers responsible for patient care coordination, utilization review, intake and discharge planning.
• Utilizes all available financial and performance management information to align the staff with organizational goals.
• Serves as contact and resolution provider in customer service matters.
• Serves as patient experience educator for the case management staff to ensure delivery of outstanding customer service.
• Facilitates and contributes to leadership meetings within and outside of the case management department.
• Provides oversight of the department's onboarding and annual staff performance evaluations.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Additional information

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Physical and Environmental Demands

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work.

Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

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Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

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