Road Breakdown Agent

Excellent Advantages Ahead

Amazing Pay Opportunities

• 1.5x for overtime after 40 hours
• Advancement opportunities available
• Apprenticeship program also available
• Big Blue Brigade (Community Volunteer Program)

Advantages of Working with Team Blue

• Tuition reimbursement program
• Career Currency Program - Earn graduate or college credit (family eligible)
• Positive Caring Culture

Additional Benefits

• Vision Critical Illness Hospital Indemnity Short Term Disability Long Term Disability Insurance as well as FSA and HSA account options
• Paid time off
• Holiday pay
• Referral bonus
• 401(k) company match of one-half of your first 6% contribution
• Employee stock purchase plan
• On-site fitness facilities at select locations
• Wellness Program
• Employee Assistance Program

Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. This is an in office position.

• The available shifts: 7am-5pm - four 10-hour days with a Saturday or Sunday,
• 1pm - 11pm - four 10-hour days with a Saturday or Sunday,
• 9pm - 7am - four 10-hour days with a Saturday or Sunday.
• Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.
• Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.
• Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.
• Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime.
• Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.

The main purpose of this position is to assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. Due to the nature of the essential job functions of this role, this is a safety sensitive position.

Essential Job Functions

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Perform other related duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of D.O.T. regulations.
• Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner.
• Strong knowledge of both tractor and trailer mechanical training.
• Skill in operating a computer terminal.
• Strong decision making skills.
• Knowledge of U.S. geography.
• Skill in typing (35-45 wpm).
• Knowledge of various repair vendors, their capabilities, and locations throughout the U.S. usually gained through practical experience and on-the- job training.

Education and Experience

• High school graduate or equivalent experience.
• Two to three years transportation industry experience preferred.
• One to two years AS400 and/or computer experience preferred.
• One to two years mechanical training experience preferred.

Physical Requirements

Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person.

• Standing and walking. 0-24 %
• Climbing, stooping, squatting, and kneeling. 0-24 %
• Dexterity: utilizing phone, typing, and writing. 75-100 %
• Lift more than 0 pounds. 0-24%

Additional information

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

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