Robotic Operations Technician

Role Overview

The operations team is the face of Rugged Robotics in the field. They bring our mission to life by deploying our robots and supporting customers hands-on to deliver a consistent, precise, and reliable layout. As a Robotic Operations Technician, your primary responsibility will be operating robots at customers' job sites, dynamically blending technology, teamwork, and a solution-oriented mindset to have a direct impact on how projects get built.

When not in the field, you'll work from our Houston HQ in East Downtown, preparing for the next project while sharing insights from the field that inform our engineering roadmap and sales process.

What You'll Do

• Travel frequently (up to 90%) across the United States to deploy and operate our robot on active construction sites
• Use a tablet to operate and monitor robotic systems
• Troubleshoot technical issues (mechanical, electrical, or software-related) on the spot
• Collaborate with the engineering team to report field insights and propose product improvements
• Become an expert in our system to deliver accurate layouts to customers
• Represent Rugged Robotics professionally and confidently while on-site with clients

You Are

• Energized by extensive travel (up to 90%) and hands-on work with customers in the field
• An effective communicator who builds trust with stakeholders both on-site and at HQ
• Motivated to deliver exceptional service that consistently exceeds customer expectations
• Thrive on learning new technologies and expanding your knowledge of robotic systems across software, mechanical, and electrical disciplines
• Proactive about improving tools, processes, and customer experiences through initiative and problem-solving

Requirements

• Authorized to work in the U.S.
• Based in (or willing to relocate to) Houston, TX
• Hold a valid U.S. driver's license
• Willing to frequently travel on domestic U.S. airlines (up to 90% of the time)
• Able to transport robots and equipment as needed
• Comfortable working outdoors in all weather conditions on active construction sites
• Capable of navigating uneven ground, scaffolding, ladders, and stairs
• Prepared to wear personal protective equipment (PPE) for extended periods
• Physically capable of performing essential job functions with or without reasonable accommodation

Great to Have

• Strong communication and customer service instincts
• Exposure to mechanical design, assembly, scripting, or electrical wiring
• Previous experience with robotics, automation, or complex machinery
• Past field experience in construction or other technical environments
• Prior exposure to mechanical design, assembly, software scripting (Python a plus), and electrical wiring

Perks

• Full-time, Competitive Salary with equity
• Medical, Dental, and Vision Insurance
• Flexible Paid Vacation from day one
• Paid Parental Leave
• Life Insurance
• 401k Plan available

Join Our Talent Community

• Interested in Rugged Robotics but don't tick all the boxes?
• Don't see a role that meets your skills?
• Reach out, let us know how you think you can contribute to the team, and define your own position.