Direct Workday career site

Robotics Technical Support Specialist

Location: Auburn Hills, MI
Listed: Yesterday

This Position reports to: Robotics Technical Support Manager

The Robotics Technical Support Specialist provides expert technical assistance to customers, partners, and internal teams for ABB Robotics products and systems.

This role is critical in ensuring high customer satisfaction by diagnosing issues, resolving technical challenges, and supporting the successful operation of robotic solutions. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model onsite located at our Auburn Hills, MI location.

Your Role and Responsibilities

Provide escalation technical support for ABB Robotics products, systems, and software via phone, email, and remote tools.
Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
Analyze customer problems, identify root causes, and recommend effective solutions.
Collaborate with engineering, product management, and field service teams to resolve complex issues.
Document cases, solutions, and best practices in internal support systems.
Deliver a high level of customer service while meeting response time and quality targets.

Qualifications for the Role

Bachelor's Degree and 4+ years' experience, Associate's Degree and 6+ years' experience OR High School Degree and 8+ years' experience.
Minimum of 4 years of previous technical support, field service, or engineering experience working with Industrial Robotics, PLCs, or automation systems.
You are immersed in and enjoy working with Robotics and Automation; experience in technical support, field service, or industrial automation.
Experience with ABB Robotics products is preferred.
Programming Experience, such as robot programming, or scripting in industrial or technical environments preferred.
Strong troubleshooting and analytical skills.
Willingness to travel 10-20%.
This is an on call position which may include nights and weekend technical support as needed.
You are at ease communicating in English, Spanish is a plus.
Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes.
You'll grow through hands-on experience, mentorship, and learning that fits your goals.
Here, your work doesn't just matter, it moves things forward

Abb Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.

#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-KP1
We value people from different backgrounds. Could this be your story?

About Abb

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

Equal opportunity and legal notices

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to. Resumes and applications will not be accepted in this manner.

Read the original posting

From Abb's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Robotics Technical Support Specialist job at Abb located?

This Robotics Technical Support Specialist position at Abb is located in Auburn Hills, MI. Always check Abb's application page for specific state eligibility or relocation policies.

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This listing links directly to Abb's Workday application page. You can apply directly on Abb's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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