Room Attendant

About the role

The Room Attendant is responsible for ensuring the cleaning and supplying of guest units and the comfort of all guests as set by Faena procedures and standards. Also, will comply with any additional requests that may arise pertaining to Housekeeping Room Attendant duties.

This full-time position has a rate of $30.00 per hour.

Duties and Responsibilities

• Clean guest rooms and suites following the established procedures and standards.
• Adhere to the established standard of safety, fire regulations, and department procedures and policies.
• Able to utilize PMS/App to be advised of assignments and/or any computerized applications.
• Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
• Remove all garbage and recyclable items and place them in the appropriate bins inside the service area.
• Offer assistance to any guest in a courteous and friendly manner.
• Maintain proper and clean uniform and grooming standards.
• Respond properly in any hotel emergency or safety situation.
• Remove any BIO with the appropriate chemicals and safety equipment. Always use appropriate PPE when cleaning surfaces where biohazards may be encountered.
• Remove/deliver flowers to and from rooms if they are not in presentable condition and other amenities.
• Water in room plants
• Refill bath amenities bottles
• Prepare assigned rooms for turndown guests.
• Clean and maintain all terraces of the hotel.
• Ensure cleanliness and tidiness in occupied rooms, turndown rooms and check-out rooms as assigned.
• Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves, gum etc.
• Comply with any additional requests that may arise pertaining to Housekeeping duties.
• Report to work on time. Is aware of the schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as per Faena policy.
• Adhere to meal break policy and follow proper payroll procedures.
• Comply Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as per Faena New York policy.
• Perform other tasks or projects as assigned by hotel management and staff.
• Handle DND's according to procedures and policy.
• Monitor equipment functionality, reporting issues promptly.
• Handle Lost and Found according to procedures and policy.
• Report any discrepancy of linen/terry and other equipment or supplies to Management.

Qualifications & Requirements

• Minimum 1 year of experience in luxury hotel housekeeping preferred.
• Familiarity with proper cleaning techniques and safety protocols.
• Ability to work efficiently and independently with minimal supervision.
• Must be detail-oriented and quality-driven.
• High school diploma or equivalent preferred.
• Bilingual preferred (Spanish/English).

Skills

• Excellent attention to detail and cleanliness.
• Ability to manage time and meet deadlines for room assignments.
• Friendly, respectful, and guest-oriented demeanor.
• Strong communication with colleagues and supervisors.
• Ability to work in a fast-paced, physically demanding environment.

Physical Demands and Work Environment

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.