Room Attendant - Denu Hotel & Spa

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Position Summary

The Housekeeping Attendant plays a vital role in delivering a pristine, luxurious, and highly personalized guest experience in alignment with Forbes Travel Guide 5-Star standards. This position is responsible for maintaining impeccable cleanliness, presentation, and comfort in all guest rooms and assigned areas, ensuring every space reflects the highest level of care, attention to detail, and anticipatory service.

What You Will Accomplish

Key Responsibilities

• Clean and maintain guest rooms, suites, and assigned areas to the highest luxury standards
• Keep all spaces clean, organized, and guest-ready at all times
• Follow detailed cleaning protocols, including proper use of chemicals and sanitation standards
• Uphold Forbes standards of precision, consistency, and attention to detail in every aspect of room presentation
• Anticipate guest needs by ensuring amenities are thoughtfully placed and fully replenished
• Ensure room setups are flawless, including linens, amenities, lighting, temperature, and ambiance
• Prepare guest rooms for arrivals, including VIPs, special occasions, and turndown service
• Ensure all bedding, towels, and amenities meet luxury quality expectations
• Report and follow up on maintenance issues promptly
• Handle hotel property and guest belongings with care and integrity
• Provide warm, discreet, and courteous interactions when encountering guests

Qualifications

• Previous housekeeping experience in luxury hotels or resorts preferred
• Strong attention to detail and commitment to quality
• Ability to work efficiently while maintaining Forbes-level standards
• Physical ability to perform cleaning tasks, including lifting, bending, and standing for extended periods
• Professional appearance and positive attitude
• Flexibility to work weekends, holidays, and varying shifts

Additional information

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.