Room Inspector - Year Round

About the role

Year Round

Perks & Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Position Summary

The Room Inspector inspects lodging facilities to ensure clean, orderly, and attractive conditions of the establishment. This employee is responsible for the training and correcting of all housekeeping employees (in conjunction with the Manager of Housekeeping). The Room Inspector will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Essential Duties

• Trains and coaches, a team of Core, Regular, Seasonal, and Part Time Housekeeping Staff (in conjunction with the Manager of Housekeeping and Housekeeping Supervisor)
• Ensures the employees have the skills, tools, and knowledge required to perform their job at the highest level (while remaining engaged)
• Demonstrate standards and procedures for housekeeping staff to follow, including OSHA standards, Intrawest G&Os, Quality Assurance Program, Checklists, Safety Standards, Guest Service Standards, and all company SOPs (including HotSOS and Unifocus)
• Inspects and evaluates the physical condition of the establishment.
• Documents inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
• Investigate and improve new cleaning instruments and methods.
• Research green initiatives and products.
• Has working knowledge of equipment and periodically inventories and orders supplies and equipment (as required)
• Manages a safe employee and guest environment.
• Ensure proper and timely communication with the Front Desk, regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
• Responsible that the housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary.
• Works as a room attendant to clean units when needed.
• Responsible for off-season duties, such as spring and fall deep cleans.
• Compliant with all company policies and procedures.
• Know the Winter Park Resort Core Values and model these values to other employees.

Education & Experience Requirements

Education

• High School Diploma or GED required
• Working knowledge of Microsoft Office & moderate computer functionality preferred

Experience

• At least two years of related housekeeping experience preferred
• Experience as a supervisor preferred
• Experience at a Mountain Resort Lodging Property preferred
• Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, Workday, and Microsoft Office Suite preferred

Qualifications, Knowledge, Skill and Ability Requirements

• Honest and demonstrates integrity.
• Follows established resort policies and procedures.
• Can manage confidential information.
• Reports to work exhibiting a professional appearance within defined guidelines.
• Supportive of resort mission and core values.
• Sets a positive attitude for others to follow.
• Comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions.
• Organized and capable of performing multiple tasks.
• Is trustworthy and self-directed in work tasks.
• Sees projects through to completion including follow-ups on any identified issues or long-term concerns.
• Can handle a fast-paced working environment.
• Flexible days and hours of work, based on resort needs.

Wage

The base hourly pay range below represents the low and high end of Winter Park Resort's hourly pay for this position. Actual pay will vary and may be above or below the range based on several factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resort's total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range

$21.46 - $26.00 per hour DOE

Travel Requirements

May require travel to Denver Metro area.

Physical Demands and Working Conditions

• This position is required to work evenings, weekends and holidays.
• Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
• Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
• Must be able to lift up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment and products.
• Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

Working Conditions

• Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually moderate.