Room Service Coordinator

About the role

Four Seasons Hotel Seattle is looking for a Full Time Room Service Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Coordinator will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the Room Service Manager. U.S. work authorization is required for this position.

Key Elements of the Job

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Ensure all BEO's and pre-orders are communicated with staff and kitchen

Preferred Qualifications and Skills

• Previous exposure to Hotel Operating Systems (Opera, Micros POS and hotsos systems preferred)
• Previous experience in office/event coordination or relatable experience a plus
• Strong Communication Skills necessary for the success of this role
• An ability to smoothly navigate between engaging guests and handling complex administrative tasks
• Food Handler's Permit and Mixologist Permit

Benefits Include

• Compensation: $23.64/hour, plus applicable service charge percentage
• 13 Days Paid Time Off + 10 Paid Holidays/year
• Medical, Dental, & Vision Insurance
• 401K Retirement Savings Plan, plus Employer Match Program
• Complimentary Room Nights and Discounted Rates
• Complimentary Meals in our Employee Cafeteria
• Complimentary Uniform Care & Dry Cleaning
• Employee Assistance Program
• Investment in your Wellbeing
• Paid Parental Leave & Short-Term Disability
• Life Insurance
• Bereavement & Jury Duty Pay
• FMLA & WA State Leave
• Personal, Medical, & Military Leave options
• Tuition reimbursement
• Training Programs; Growth & Development Opportunities