Route Merchandiser

What we offer

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

• Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
• Our compensation amount for this role starts at $26 an hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

The Role

Hayward, CA

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a Route Merchandiser whose responsibilities will include:

• Merchandising: Take pride in your spaces by owning client's office kitchens & pantries and highly organized storage rooms.
• Delivery: Successfully complete 5-8 delivery stops during your day where you will safely navigate the loading/unloading of the delivery truck, delivering product directly into our client locations.
• Safe Driving: Safely maneuver one of our box trucks through a route delivering food, beverages, and smiles to our clients. (Valid Driver's license required)
• Customer Service: Engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication: Communicate and escalate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork

This role is a full-time, hourly role within Crafty supporting our California market.

Schedule

• Option 1: Monday to Thursday, 4:30AM - 3:30 PM (4 shifts, 10 hours each)
• Option 2: Tuesday to Friday, 4:30AM - 3:30 PM ((4 shifts, 10 hours each)

Required Attributes

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• The role frequently requires lifting items weighing over 50 lbs throughout the day and safely handling bulky items up to 150 lbs.
• Collaborative:
• Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
• Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Adherence to Standards: The commitment to following established guidelines, regulations, or protocols consistently.
• Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

Goal: Deliver a top-tier Crafty quality client experience through exceptional on-site operations, ensuring all client sites meet and exceed their goals. This will support our client retention goal of 99% annually (for at least six consecutive months, regardless of client site) by implementing these key initiatives:

• Initiative #1: Task Ownership: Complete daily task lists with an average of 95% shift completion week over week as measured via Tableau on a monthly basis.
• Bonus
• On time arrival at client site (hitting delivery windows)
• Complete task list
• Task list needs to be rated "good"
• Initiative #2: Quality control: Maintain an average of 95% or greater on all quality control checks quarterly.
• Initiative #3: Client Satisfaction: Assist in supporting all client requests for inventory management on a weekly basis, working with your manager and the site point of contact.