Routing Supervisor
- Location
- Gurnee, IL
- Listed
- Today
About the role
Scope of Position
The Routing Supervisor's primary role is to oversee the day-to-day operations of the Routing Department. She/he is responsible for directly supervising the routing staff at the guidance of the Director of Routing. This includes monitoring routes that are issued to ensure compliance with company policies, efficiency, and focus on customer satisfaction.
Oversee staff decisions and provide training and coaching of Routing Coordinators. Emphasize a customer-focused approach and a positive work environment that stresses collaboration with other departments to improve operations. Develop and utilize KPI reporting to identify process improvement opportunities and work with Director of Routing to implement necessary changes.
Essential Job Functions
- Primary supervisor for all Routing Coordinators in the course of daily operations. "Work the floor" daily to monitor operations and ensure customer delivery expectations are met
- Initial point of contact for Routing Coordinators seeking guidance on their routing decisions
- Coach, train, and mentor Routing Coordinators on the routing process and related company procedures to develop and grow the department
- Identify re-routing needs based on seasonality changes and input from Routing Coordinators. Schedule re-routes accordingly
- Work with the Director of Routing to oversee re-routes and coach Routing Coordinators on the process to allow them to take greater ownership of "their" districts
- Assist Director of Routing and Business Analyst in the development of standards and metrics to be used to guide routing decisions and evaluate routes/staff. Utilize these standard metrics to track the progress of the department
- In conjunction with Director of Routing develop and maintain route standards based on company identified metrics for evaluation of routes being issued
- Conduct regular audits of routes issued to identify opportunities for improvement and provide Routing Coordinators with feedback
- Aid in the development of SOP manuals for the Routing Department
- Foster a positive attitude and teamwork within the Routing Department and with other PPE departments/divisions
- Fill in as primary point of contact for field staff when their primary Routing Coordinator is not available
- Field customer calls with routing related concerns when Routing Coordinators are not available or a supervisor is required
- Review exception reports to insure proper corrective action is being taken
- Review problem accounts to ensure they are being appropriately prioritized and improve service
- Along with Director of Routing conduct regular staff meetings
- Monitor the shared PPE Dispatch inbox to make sure customer concerns are addressed in a timely manner by Routing Coordinators
- Aid operations staff in identifying depot needs and locations
- Assume primary routing duties for a district, as needed
- Take on Routing Coordinator duties to cover for staff on vacation, sick, etc.
- Complete special projects as assigned by Director of Routing
Position Requirements
- Bachelor's degree or equivalent experience
- Certified logistics expert (ASTL, SOLE, or equivalent)
- Analytical background and experience developing KPIs
- Routing and dispatching experience
- Proven track record in a supervisory role
- Strong communication skills and team oriented approach
- General Computer knowledge including Microsoft Excel ®, Map Point ®, and Outlook ®
- Knowledge of routing & logistics software is preferred
About the Company
Pinnacle Propane Express (PPE), a division of JP Energy Partners is a full service provider of propane grill cylinders for exchange for retailers and/or distributors. PPE has production facilities, districts, and depots in its marketing areas that refurbish, deliver, and distribute to the retailer. In addition to propane cylinders, PPE provides services such as quality storage cabinets, safety protection, safety and marketing training, and unique marketing branding enabling the retailer to provide point of purchase sales of both exchange and new propane grill cylinders. Currently, PPE services 43 states.
From JP Energy Partners's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Routing Supervisor role at JP Energy Partners, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Routing Supervisor job at JP Energy Partners located?
This Routing Supervisor position at JP Energy Partners is located in Gurnee, IL. Always check JP Energy Partners's application page for specific state eligibility or relocation policies.
How do I apply for the Routing Supervisor position at JP Energy Partners?
This listing links directly to JP Energy Partners's SmartRecruiters application page. You can apply directly on JP Energy Partners's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.