Runner - The Café

About the role

• Support Servers and the Front of House team in delivering a seamless, welcoming, and efficient dining experience.
• Deliver food orders from the kitchen to guests promptly and accurately while maintaining presentation, temperature, quality, and timing standards.
• Verify food orders for accuracy, completeness, appropriate accompaniments, and special requests prior to delivery.
• Maintain knowledge of The Café menu, including ingredients, allergens, preparation methods, garnishes, and daily offerings.
• Understand the culinary philosophy and New Orleans influences represented by Chef Emeril Lagasse at The Café.
• Communicate special requests, dietary restrictions, allergies, and modifications accurately between Culinary and Front of House teams.
• Assist with food and beverage service while maintaining established service standards.
• Anticipate guest needs and respond promptly and professionally to guest requests.
• Assist Servers with pre-bussing, clearing, resetting, and maintaining tables.
• Safely transport food, beverages, dishes, glassware, utensils, trays, and service equipment throughout operational areas.
• Maintain cleanliness, organization, and appropriate stock levels at expo areas, service stations, dining areas, and back-of-house pathways.
• Communicate effectively with Servers, Culinary, Stewarding, Host, and other Food & Beverage colleagues.
• Assist with VIP experiences, special events, and high-volume periods as assigned.
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, and events.
• Follow all food safety, sanitation, health, and workplace safety policies and procedures.
• Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.
• Assist with opening and closing duties, stocking, cleaning, and side work.
• Demonstrate teamwork, professionalism, and a genuine commitment to guest satisfaction.
• Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
• Perform additional duties as assigned.

Qualifications & Requirements

• Previous restaurant, food runner, busperson, café, banquet, hospitality, or guest service experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, hospitality, and creating memorable guest experiences.
• Strong communication and teamwork skills.
• Excellent attention to detail and organizational abilities.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain professional and composed during high-volume service.
• Positive attitude with a willingness to learn and grow.
• Professional appearance and polished demeanor required.
• Ability to follow instructions and operational procedures consistently.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

Additional Information

All your information will be kept confidential according to EEO guidelines.