Sales Associate PT (Harry Potter Chicago)

About the role

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and Major brands and networks under the Warner Bros Discovery umbrella include. Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others.

The Job

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros.

Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.

Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

• The Daily
• Consistently proactively engages with guests.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure they provide the best experience.
• Responsible for cascading customer feedback to correct channels of communication.
• Promotes a positive and seamless guest experience.
• Fosters the stores sales strategy plan on customer engagement.
• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols.
• Adheres to stores uniform policy.
• Is responsible to come to all scheduled shifts on time.
• Fosters an environment to maintain store shrink to acceptable parameters.
• Responsible for attaining delegated daily, monthly, or quarterly sales goals.
• Proactively advocates and understands promotions within the store.
• Engages in store sales strategy.
• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
• Teaches and lives stores culture with each associate.
• Collaborates with the team to follow company values.
• Follows and impacts store set priorities and brand standards.

• The Essentials
• Knowledge of Harry Potter series and background
• Demonstrated customer service skills

Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.

• Ability to work effectively in a team environment
• Strong attention to detail with focus on basic numerical skills
• Highly motivated self-starter with good initiative
• Proficiency with Word, Excel, PowerPoint

Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Compensation for this position is $19 an hour.

Some Important Details

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.