Sales Associate - Rock Shop

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Position Summary

This individual is responsible for marketing Retail merchandise to guests and stocking the retail area.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Markets retail merchandise to guests.
• Stock and re-stock the Retail area to ensure an adequate inventory of all goods.
• Perform cash and/or credit transactions with guests.
• Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures.
• Ensures guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned

Non-essential Job Functions

• Attend seminars when needed.

Education and /Or Experience Requirements

• (Related education and experience may be interchangeable on a year for year basis)
• High School diploma or equivalent required. Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.

Additional Requirements

(Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly required.

Knowledge of

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.

Ability to

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Inspect and maintain areas for which responsible.

Additional information

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Director of Table Games. The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.