Sales Associate (Store 130, Romeoville, IL)

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Customer Service

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION - Showing our love for the work we do, our customers, and our associates.
• RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY - An authentic commitment to moral and ethical behavior.
• TEAMWORK - Together we can achieve extraordinary things.
• EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details $15.00 per hour

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