Sales Consultant for Senior Living Community

About the role

• Sales Consultant
• Bristol Village
• Full Time
• Waverly OH

Bristol Village is a Continuing Care Retirement Community serving older adults in Waverly, Ohio. We are seeking an enthusiastic, relationship-driven Sales Consultant who is passionate about helping seniors and their families navigate an important life decision.

The Sales Consultant plays an integral role in growing the Bristol Village community by building meaningful relationships with prospective residents and families, providing an exceptional sales experience, developing referral relationships, and guiding prospects from their initial inquiry through move-in.

Qualified candidates will offer

• Education: High school diploma or equivalent required.
• Experience: One to two years of sales, customer service, senior living, healthcare, hospitality, or other relationship-focused experience preferred.
• Strong communication, relationship-building, organizational, and follow-up skills.
• Comfort working with CRM and lead-management technology.
• A genuine passion for serving older adults and helping seniors and their families navigate significant lifestyle decisions.

National Church Residences offers an excellent total reward package that includes:

• Medical & Rx - 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers
• Company provided Life & ADD insurance and Disability coverage
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO) and 9 paid Holidays

*Programs may vary depending on Full Time, Part Time or Contingent status

Essential Functions

• Conduct personalized consultations, discovery meetings, community tours, and presentations to understand each prospect's needs, preferences, and goals.
• Build trusted relationships with prospective residents and their families, providing consistent communication and guidance throughout the decision-making process.
• Manage the sales pipeline from initial inquiry through move-in using a consultative, relationship-based sales approach.
• Maintain timely and consistent follow-up with leads to advance prospects through the sales process.
• Assist prospective residents in identifying living options that best meet their individual needs and preferences.
• Secure residency applications and required supporting documentation and coordinate necessary information for the move-in process.
• Utilize the community's CRM and lead-management systems to accurately document prospect interactions, manage follow-up activities, monitor sales progress, and maintain current prospect information.
• Collaborate with operations, and move-in coordination teams to provide a welcoming and seamless transition for new residents.
• Represent Bristol Village at community events, health fairs, networking opportunities, educational programs, and professional association meetings to increase community awareness and generate prospective resident and referral relationships.
• Develop and maintain relationships with community partners and professional referral sources.
• Support sales and marketing initiatives designed to generate inquiries, increase tours and applications, and contribute to occupancy goals.
• Maintain a strong understanding of Bristol Village programs, services, amenities, living options, and the overall resident experience.
• Provide an exceptional customer experience that reflects the mission and values of National Church Residences throughout the entire sales journey.
• Some local and regional travel is required for community outreach, networking events, and other sales-related activities.