Sales Coordinator

Position Overview

The Sales Coordinator is responsible for ensuring accurate, compliant, and timely processing of customer orders within the ERP system. This role supports Sales Application Engineers (SAEs), Finance, and internal stakeholders by validating required documentation, maintaining order accuracy, executing order releases, and ensuring proper billing and delivery of sales orders. The Sales Coordinator plays a critical role in maintaining data integrity, supporting credit processes, and ensuring a seamless customer experience from order entry through fulfilment.

Key Responsibilities

Sales Order Creation & Management

• Enter new Sales Orders submitted by SAEs into the ERP system.
• Validate all required compliance documentation, including PO, PORC, customer forms, tax exemptions, credit authorization, T&Cs, PAR approvals, etc.
• Set sales order headers and create line items with full accuracy.
• Confirm order accuracy against customer PO and required documents.
• Generate and distribute Sales Confirmations to SAEs.
• Attach all relevant documents to internal order records.
• Send Acknowledgements to external customers.

Order Revisions

• Process updates and edits to existing Sales Orders based on inputs from SAEs, Finance, and sales management.
• Enter revised PORCs and customer POs as required.
• Adjust dates, quantities, and line details to maintain order integrity.
• Issue revised Confirmations and Acknowledgements.

Operational Support Activities

• Process intercompany orders
• Submit Credit Limit increase requests and manage credit approvals via SharePoint.
• Update order-related trackers including New/Released Order Tracker and PO Tracker.
• Add or adjust freight charges as requested by Finance.
• Adjust shipping, delivery, and scheduling dates as needed.
• Analyze contract terms for variable orders to ensure compliance.
• Request Pre-Payment Invoices from Finance.
• Send Sales Order Release Acknowledgements to customers.
• Process inventory and intercompany transfer orders.
• Maintain job folder organization and file all required documents.

Required Qualifications

• Experience in order entry, sales operations, or compliance processing (manufacturing or technology industry preferred).
• Proficiency with ERP systems (e.g., Syteline, Oracle, NetSuite, Microsoft Dynamics).
• Strong understanding of purchase orders, order documentation, and billing processes.
• Ability to read and interpret customer POs and contract terms.
• Strong attention to detail and accuracy.
• Excellent communication skills (internal and customer-facing).
• Ability to prioritize and manage high-volume workloads.
• Working knowledge of credit processes, tax exemption forms, and terms & conditions.

Preferred Skills

• Experience supporting Sales Application Engineers or a sales support environment.
• Familiarity with intercompany transactions.
• Experience with SharePoint workflows and document routing.
• Strong Excel and document management skills.

Core Competencies

• Attention to Detail - Ensures precision in documentation and order accuracy.
• Compliance Mindset - Ensures all regulatory and internal process requirements are met.
• Process Ownership - Manages orders through the entire lifecycle from entry to billing.
• Critical Thinking - Identifies discrepancies and resolves order issues proactively.
• Collaboration - Works effectively with Sales, Finance, and cross-functional teams.
• Customer Focus - Maintains professionalism and service-oriented communication.

Work Environment

• Fast-paced office environment with cross-functional interaction.
• Requires use of ERP, SharePoint, and standard office applications daily.

Benefits

• 4 weeks of paid time off
• 11 paid holidays
• Company provided health insurance, short term disability, and long-term disability
• Competitive Medical, Dental, and Vision coverage options
• 401-k match of 4%
• Education Reimbursement of $5,250/year for qualifying programs and courses

Nortek Air Solutions offers a comprehensive compensation and benefits package.