Sales Development Representative

About the role

Come make your mark at a rapidly growing company set to completely reinvent and take over the $30+ billion dollar AI + CCaaS industry. Talkdesk is looking for ambitious, driven, and resourceful Sales Development Representatives (SDRs) who already have a foundation in outbound prospecting and are eager to take their careers to the next level.

As an SDR at Talkdesk, you'll play a critical role in driving pipeline growth and shaping our sales motion. Your mission will be to uncover high-quality opportunities, engage with decision-makers, and set the stage for meaningful sales conversation - all while building your own future as a sales leader.

What's in it for you?

• Career Growth & Mobility: Accelerate your path from SDR to Inside Sales Representative, Account Executive and beyond with a proven internal promotion track.
• Mentorship & Coaching: Work closely with experienced leaders and peers who are committed to your professional development.
• High-Performance Culture: Join a team fueled by collaboration, trust, and camaraderie, where success is celebrated and supported.
• Cutting-Edge Tech: Leverage best-in-class sales tools like Salesforce, Salesloft, LinkedIn Sales Navigator, Gemini, and more.

What you'll do

• Consistently exceed monthly quotas for booking qualified meetings and generating pipeline for our sales organization.
• Execute high-volume, multi-channel outreach (calls, emails, social, video, and creative engagement strategies) to connect with key prospects.
• Collaborate with sales, marketing, and solutions engineering teams to develop account strategies and drive market penetration.
• Deliver Talkdesk's value proposition with clarity, empathy, and business acumen to senior decision-makers.
• Maintain accurate and up-to-date CRM data in Salesforce, ensuring pipeline visibility and sales forecasting accuracy.
• Provide feedback loops to marketing and sales leaders to improve messaging, targeting, and process efficiency.

What makes you stand out

• 1+ years of experience as an SDR, BDR, or in a sales-focused role.
• Reach out to us - find the Senior Manager of Sales Development, and send a note to express your interest!
• A proven track record of hitting or exceeding quotas in a high-growth, fast-paced environment.
• Excellent written and verbal communication skills with the ability to tailor messages to different personas.
• Resilience, positivity, and a growth mindset - you thrive on challenges and consistently raise the bar for yourself.
• A disciplined, organized approach to time management, prioritization, and follow-through.
• Hands-on experience with tools like Salesforce, Salesloft, LinkedIn, and other platforms.

Pay (OTE): $80,000

• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
• Method of Application: Apply online.
• Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 11/13/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

• Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
• Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
• We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.

Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.