Sales Development Representative

About the role

Sales Development Representative (SDR)

As a Sales Development Representative, you'll develop and manage a sales pipeline by prospecting for new opportunities, identifying upsell and cross-sell possibilities, and driving revenue growth. You'll work closely with your team and leadership to hit ambitious targets while maintaining accurate records and continuously improving your skills in a fast-paced, goal-oriented environment.

Key Responsibilities

In this opportunity as a Sales Development Representative, you will

• Prospect for new sales opportunities, develop a pipeline, and close opportunity or execute renewal contracts.
• Identify upsell and cross-sell opportunities and pass them to an appropriate resource.
• Hit or exceed your monthly and annual targets and maintain consistently strong performance at 100% of your YTD goals.
• Hit or exceed your daily contact targets and activity metrics.
• Actively engage in the coaching process, partnering well with managers and individuals on your teams to share ideas and learn from each other.
• Accurately and in a timely manner, log all activities and customer contacts in Salesforce.

Required Qualifications

You're a fit for the role if your experience includes

• 1 - 3 years of experience working on: Sales (B2C/Cold calling), Retention, or Credit & Collections.
• Excellent verbal and written communication in Spanish and English.
• Strong interpersonal skills (personable and professional).
• Ability to conduct yourself in a professional manner.
• Intermediate computer skills and ability to navigate software programs such as Microsoft Office.
• Commitment to a schedule that coincides with the customer's workday.

Preferred Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in CRM systems.
• Agile learner - Ability to learn something new quickly.
• Motivated and competitive with a positive attitude.
• Demonstrate the ability to rapidly learn new knowledge and acquire new skills.
• Maintain stable performance under pressure and handle stress professionally.
• Display determination, persistence, and patience and be resilient.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.