Sales Director, NYC Fifth Avenue

About the role

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Key Responsibilities

Achieve and/or exceed Sales Plans and lead business development initiatives:

• Drive sales team to consistently achieve or exceed sales targets
• Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
• Responsible for defining and implementing the business development strategy for High Jewelry in partnership with the HJ sales manager
• Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Executives to leverage business analysis and opportunities
• Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with the Regional Client Engagement Director and the Boutique Client Engagement Director to implement Clienteling strategies to improve new client acquisition and loyal client retention
• Actively promote networking activities including client events

Manage and develop team

• Motivate and support the overall sales staff, including a team of managers and sales associates
• Communicate strategic brand focuses to management team
• Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
• Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Managers on a regular basis
• Actively recruit and maintain talent pipeline
• Partner with the Boutique Director and other Managers in order to elaborate and implement the coaching and training strategy for the sales team
• Lead the performance management process through regularly scheduled individual meetings with the Managers including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
• Responsible for creating a positive and united work environment amongst all staff

Ensure exceptional client experience and develop client relationships

• Partner with Boutique Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
• Partner with Managers and High Jewelry team to ensure development of long term client relationships resulting in increased business opportunities
• Model luxury experience behavior and maintain a regular presence on the floor

Operational support

• Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
• Partner with Operations Manager and Service Salon Manager to ensure fluidity of operations
• Daily set up and break down of boutique for opening/closing, as needed

Knowledge and compliance

• Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
• Promote the implementation of new technology based service tools
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
• Possess a full understanding of the relevant marketplace and client demographic

Brand Ambassador

• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

Education

• MBA is preferred
• Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus

Required Experience

• A minimum of 10 years of management, especially in the field of luxury retail

Technical Skills & Abilities

• Must be available to work retail hours including weekends
• Strong leadership skills
• Ability to work in a fast-paced retail store environment
• Flexible mindset with the ability to embrace changes
• Excellent analytical, organizational, and interpersonal communication skills required
• Proactive approach to analyzing business and human resource needs.
• Ability to motivate and develop team as per Cartier's image
• Ability to project an approachable and professional image in manner and demeanor

We Offer

We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.

• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
• At Richemont, We Craft the Future!

Expected salary range

$160,000 to $170,000. Please note, salaries will be negotiated based on relevant skills and experience.