Sales Enablement Specialist

About the role

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role

We're looking for a Sales Enablement Specialist to design and run the training programs that keep our Home Improvement sales team sharp, confident, and ready to help contractors grow their business. You'll build onboarding curriculum, run our weekly all-hands learning series, coach reps directly, and partner across the business to make sure our team always has the knowledge and tools they need to succeed.

This role is a great fit for someone who loves building structured learning experiences and thrives on translating complex, technical material into training that actually sticks.

What You'll Do

• Design, build, and continuously improve training and certification programs for our sales team
• Lead new hire onboarding, including our structured onboarding cycle for new hires
• Plan and facilitate our weekly team-wide learning session, covering product updates, market trends, and skill-building
• Coach individual reps on sales technique, product knowledge, and financing concepts
• Partner cross-functionally with Underwriting, Risk, Merchant Support, and Product teams to keep training current and accurate
• Build and run our summer internship program
• Own other projects as assigned

What You'll Bring

• 5 years of experience in education, sales enablement, or corporate training
• Teaching or classroom instruction background a plus
• Excellent presentation and facilitation skills - comfortable leading a room
• Ability to translate technical or financial concepts into clear, practical training
• Strong cross-functional collaborator who can work with Sales, Risk, Product, and Support
• Experience in fintech, lending, or financial services a plus but not required

What We Offer You

• Competitive salary and stock option plan
• Paid coverage of medical, dental and vision insurance
• Flexible PTO
• Competitive 401(k)
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

• #LI-Hybrid
• For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

Environmental & Working Conditions

• Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
• Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.

The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.

Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.

Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.