Sales Operations Analyst

About the role

Location: Remote (candidates must be located in the United States)

About This Role

The Sales Operations Analyst supports contract operations by administering contracts, product pricing, rebates, and customer contract eligibility information within Vistex.

This role assures the accurate execution of contract programs and customer eligibility requirements, supports distributor notifications and inquiries around contracts and customer eligibility, and communicates with cross-functional teams to resolve operational issues and improve business processes.

Through data analysis, collaboration, and continuous improvement, the Sales Operations Analyst will help drive operational efficiency, contract compliance, and customer satisfaction.

What You'll Do

• Administer, maintain, and update customer agreements, contracts, pricing, rebates, and related data within Vistex.
• Evaluate customer eligibility for contracts, GPO tiers, pricing programs, and rebate participation, assuring accurate contract assignments and customer linking.
• Maintain contract attributes, pricing structures, rebate configurations, and customer eligibility records.
• Load and maintain contract pricing and rebate programs within Vistex.
• Partner with Pricing, Finance, Chargebacks, and Sales teams to assure accurate contract, pricing, rebate, and eligibility information across systems.
• Support chargeback and rebate processes by assuring customers are aligned to the appropriate contracts and programs.
• Manage customer eligibility determinations and contract activations for distributors, GPOs, and contract participants.
• Interface with GPO portals and external partners to obtain, validate, and maintain membership and contract-related information.
• Respond to distributor and customer inquiries regarding contract eligibility, pricing, customer participation, and related contract information.
• Collaborate effectively across Sales, National Accounts, Pricing, Finance, Data Management, Customer Service, Contract Management, and other cross-functional teams to resolve business and data-related issues.
• Promote cross-functional collaboration and adoption of new processes and best practices.
• Assure timely, accurate, and professional communication with both internal and external stakeholders regarding customer, contract, pricing, rebate, and Agreement-related matters.
• Provide guidance and support on contract operations processes, policies, and business requirements.
• Identify opportunities to improve contract management, customer linking accuracy, data quality, operational effectiveness, and customer experience.
• Leverage reporting, analytics, automation, AI, and digital tools to improve process efficiency, accuracy, scalability, and risk mitigation.
• Recommend and implement process improvements that support business objectives and operational excellence.
• Assist in developing and maintain job aides, standard operating procedures, process flows, training materials, forms, and departmental knowledge resources.
• Train, mentor, and support team members while promoting consistency in business processes and data management practices.
• Share best practices and contribute to continuous learning within the organization.
• Provide backup support across contract operations functions, including contract management activities, as business needs require.
• Support special projects, system enhancements, audits, and strategic initiatives.
• Perform additional duties and responsibilities as assigned.

What You Bring

• University Degree (BA/BS).
• 6-12 months' experience in contract operations with data integration.
• Works effectively in a diverse, cross-functional environment.
• Proactively drives process improvement.
• Working knowledge of Vistex, SAP, GDSN, EDI, CRM, AI Tools & Digital Enablers.
• Works independently, with little to no direction.
• Highly detail oriented.
• Self-motivated, works quickly and efficiently on multiple tasks.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.

Bonus Points

• Demonstrated ability to translate data into actionable insights, effectively using digital tools and technologies to improve outcomes. A strong understanding of emerging digital trends and their relevance in a modern, insight-led workplace is essential.
• Proven ability to handle conflict, competing priorities, and align resources effectively.
• Strong team player with excellent verbal and written communication skills.
• Ability to draw conclusions and make decisions with incomplete and ambiguous data.
• Proficient in Microsoft Outlook, Teams and Power Point.

Compensation & Benefits

• Up to $31.50 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance