Sales Operations Manager

Responsibilities

• Own the full deal lifecycle: quotes, POs, invoicing, contracts, DPA negotiations, and close.
• Manage a team of BDRs and Sales Operations, coach them, set the bar, and help them get better.
• Build and maintain the tools and automations that keep sales running: HubSpot, Airtable, Stripe, Zapier, and whatever else needs to exist.
• Work with Account Managers/Security Engineers/Legal to handle complex procurement from government agencies, school districts, and institutional buyers who need security reviews, compliance docs, and legal addendums.
• Use AI to effectively and accurately query the data warehouse, build trackers and alerts, and surface insights that actually change how we sell.
• Support customers and partners navigating student data privacy and compliance requirements.
• Prioritize the team’s workload, managing projects effectively across diverse time zones, currencies.

Qualifications

• You like working hard.
• You are honest.
• You've run sales ops or revenue ops at a SaaS company and know what great looks like.
• You know how to work with AI and agents, not just use them. You prompt well, build with them, wire them into real workflows, and treat them like a team member that's always on.
• You're technical enough to understand SQL, Python, and debug scripts or code without waiting for engineering.
• You are a problem solver, critical thinker, and resourceful by default. You are not afraid to say you don’t know and pull in team mates from other teams when the problem calls for it.
• You've managed people, not just managed up.
• Bonus: You know how edtech buying works, including the bureaucratic gauntlet of government and school district procurement.

Joys of Sales Ops at Padlet

• You'll help close deals with county governments, ministries, and everything in between.
• You'll actually build things, not just manage spreadsheets or dashboards.
• You'll learn and build on the go, surrounded by some of the best people you'll ever work with.
• Your work directly touches revenue, and you'll see the impact.

Sorrows of Sales Ops at Padlet

• You will get pulled into deals that are complicated in ways you did not anticipate.
• Compliance requirements vary by country, state, and sometimes by the mood of whoever drafted the policy.
• You will context-switch a lot. This is not a role with a tidy to-do list.

Some People You‘d Be Working with

• Julia Carnes: Everybody agrees Julia is the friendliest person they've ever met. Until game night. Then God help them. Even State Farm denies coverage for any damage sustained during Catan with Julia Carnes. Our resident wordsmith, videosmith, and sometimes blacksmith.
• Tosh Meyers: Loves all things Oregon Ducks and sports. He is the best golfer in the office, which explains the patience and care he takes to onboard our customers.