Sales Operations Senior Manager

What You Will Do

The role directly manages the Account Services Supervisor and CCAS and Supporting Systems Manager, with accountability for customer account administration, telephony, and supporting systems. The manager sets priorities, develops these leaders, aligns resources, and ensures effective execution and continuous improvement across their functions.

Working with Sales, IT, Finance, Customer Care, and other stakeholders, the manager resolves system and process issues, strengthens data integrity, guides enhancements, and delivers actionable insights that support consistent sales execution and customer service.

Principal Functional Responsibilities

Salesforce and Sales Systems Support

• Manage daily functional support and continuous improvement of Salesforce and related sales tools
• Partner with IT and system owners to define requirements, prioritize enhancements, and coordinate testing and implementation
• Coordinate issue resolution and communicate business impacts, workarounds, and status to affected stakeholders
• Support system-enabled customer onboarding, integrations, and data controls in partnership with process and system owners
• Develop training, job aids, and documentation to improve adoption and consistent system use

Account Services Oversight

• Direct and support the Account Services Supervisor in managing customer account creation, updates, changes, and removal
• Establish expectations for accurate, timely, consistent, and well-documented account maintenance
• Partner with Sales, Finance, Customer Care, and other stakeholders to resolve escalated issues and clarify requirements
• Guide improvements to account maintenance workflows and controls to strengthen data integrity and reduce rework

Telephony and Supporting Systems Oversight

• Direct and support the CCAS and Supporting Systems Manager in managing telephony and supporting systems
• Align system priorities and enhancements with operational needs in partnership with Customer Care and IT
• Oversee escalated issues, including communication of business impacts, workarounds, and resolution status
• Guide planning, testing, implementation, documentation, and adoption of system changes

Sales Reporting and Analytics

• Develop and improve dashboards, recurring reports, key performance indicators, and ad hoc analyses
• Analyze sales trends, activity, and operational performance to identify gaps and improvement opportunities
• Promote consistent metric definitions, monitor reporting accuracy, and coordinate data corrections with owners
• Automate reporting where practical and make insights easier to access, interpret, and act on

Operational Process Improvement

• Assess workflows across sales support, account services, telephony, and supporting systems to reduce manual effort and improve consistency
• Coordinate cross-functional system and process improvements with business and technical stakeholders
• Document requirements and support testing, rollout, communication, and adoption of approved changes
• Maintain process documentation and incorporate stakeholder feedback into ongoing improvements

Team and Functional Leadership

• Lead, coach, and develop assigned team members and functional leaders
• Establish clear priorities, performance expectations, and accountability across assigned functions
• Monitor service responsiveness, work quality, workload capacity, and progress against initiatives
• Resolve competing priorities and align resources across daily support and improvement efforts
• Build team capability through development planning, cross-training, and shared documentation

Retain existing qualifications and incorporate the following

• Demonstrated experience leading, coaching, and developing teams; experience managing supervisors, managers, or specialized functional roles preferred
• Experience overseeing customer account administration, telephony or customer-service systems, or related operational functions preferred
• Ability to align priorities across multiple teams and systems while balancing daily service needs and longer-term improvements
• Experience partnering with technical teams and business stakeholders to prioritize enhancements, resolve escalated issues, and support implementation and adoption

What We Offer

At Cabinetworks, we offer a comprehensive Total Rewards package designed to support your health, financial well-being, and work-life balance, including medical, dental and vision coverage, 401(k) with company match, paid time off, parental support programs, and company-paid life and disability benefits. Eligibility and plan provisions may vary.

• Shift
• Full or Part Time
• Full time