Sales Operations Specialist - Ecommerce

About the role

Last date to apply: We are continuously accepting applications

We are seeking a highly organized and proactive Ecommerce Sales Operations Specialist to serve as essential core team member of our Ecommerce team. In this role, the incumbent will provide critical analytical and operational oversight of the Ecommerce sales channel to maximize sales process efficiencies.

The ideal candidate has a strong ownership mindset for their business objectives, can work with complex data, tight deadlines, and cross-functionally with internal partner teams such as supply chain, accounting, product management, and procurement. Knowledge of Amazon 1P supply chain processes and experience working with Amazon Vendor Central dashboards and tools is required.

What You Need to Know

• Process and manage sales orders and catalogue attribute data systems
• Lead setup and execution of new product launch on Amazon.com
• Maintain and update customer programs with key customer and catalogue data
• Challenge existing SOPs by reimagining processes to efficiently manage Amazon's complex catalogue ASIN attributes
• Pull and analyze reporting across key metrics which include: PCOGS, fill rates, cancellation rates, receive accuracy, all chargeback types; and surface actionable insights to the team.
• Is the primary point of contact with Amazon Supply Chain & Operations program consultant and is accountable for development and execution of Receive Accuracy goals set by Amazon
• Is the primary point of contact with the revenue recovery operations agency: report progress and action plan to achieve leakage reduction goals to Sales Operation leadership
• Responsible for Amazon invoice analysis and end-to-end dispute process
• Manage and troubleshoot supply chain workflows including ASN submissions, PO confirmations, and compliance requirements.

What We Are Looking For

• 3-5 years' experience managing a complex multi-brand 1P vendor catalogue in Amazon Vendor Central
• 3-5 years' experience identifying opportunities to improve process efficiencies including the use of AI tools
• 3-5 years' experience working with BI and technology teams to identify opportunities for improved automated reporting to drive faster decision processes
• 1-3 years' experience working with third-party ecommerce management agencies
• Strong analytical mindset with high level of comfort working in Excel; ability to wrangle data and build clean outputs.
• Experience with MS D365 a plus but not required.
• Experience with managing Lawn and Garden or Home Improvement brand assortments a plus but not required.
• Experience in hardlines assortment management a plus but not required