Sales Ops Salesforce Business Analyst

About the role

The Sales Ops Salesforce Business Analyst plays a pivotal role in executing sales strategy, driving operational excellence, and influencing executive decision-making through actionable insights and scalable solutions in Salesforce. A strategic and results-driven Sales Operations Salesforce Business Analyst will lead initiatives that enhance sales performance through data-driven insights and process optimization. Salesforce expert with a strong understanding of commercial activities and business analysis who thrives in a fast-paced, cross-functional environment.

What You’ll Work On

• Partner with commercial leadership to define and execute sales strategies.
• Lead cross-functional projects to align sales, marketing, medical education, operations, legal, and customer success workflows.
• Serve as the primary commercial point of contact, owning end-to-end system processes to ensure alignment with business objectives and customer expectations.
• Champion and protect the customer relationship by proactively managing commercial priorities, resolving conflicts, and driving value delivery across stakeholders.
• Oversee the design, configuration, and governance of Salesforce to support evolving business needs.
• Establish and enforce data quality standards and governance frameworks within Salesforce.
• Lead initiatives to optimize the end-to-end sales process, from lead management, quote generation, alignments, customer master, etc.
• Identify and implement process improvements that increase efficiency and scalability, with the goal of revenue growth in mind.
• Drive adoption of Salesforce best practices across global sales teams.
• Ensure consistent, accurate, and actionable data across all sales systems.
• Support the integrity, accuracy, and integration of customer master data, including but not limited to customer alignments, organization hierarchy, roles, relationships, etc.
• Ensure that data integration, workflows, processes, and logic work seamlessly and systematically.
• Provide deep analysis of pipeline health, sales performance, and forecasting accuracy.
• Deliver dynamic dashboards and reports that inform strategic decisions.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned

What You Contribute

• Bachelor’s degree in business, Information Systems, Computer Science, or a related field with 5+ years of experience, or equivalent combination of education and experience in Sales Operations, Business Analysis, or a related field.
• Proven experience in Salesforce administration and reporting (Sales Cloud, Service Cloud, CPQ, etc.).
• Experience in a fast-paced, cross-functional environment (SaaS, healthcare, etc.).
• Familiarity with CRM governance, data quality, and master data management.
• Strong knowledge of Salesforce data models, workflows, validation rules, and automation tools (e.g., Flow, Process Builder).
• Experience with Salesforce integrations and third-party tools (e.g., Tableau, Power BI, Outreach, LeanData, ZoomInfo).
• Proficiency in Excel, SQL, and data visualization tools.
• Strong oral, written, and interpersonal communication skills
• High degree of accuracy and attention to detail
• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously

Working Conditions

• General office environment.
• Willingness and ability to work on site.
• May have business travel up to 10%.
• Potential exposure to blood-borne pathogens.
• Requires some lifting and moving of up to 10 pounds.
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.

• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to move within the office and access file cabinets or supplies, as needed.
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Pay and benefits

We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.