Sales Specialist - Retention
- Pay
- $18 per hour
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 23 days ago
Skills & highlights for this role
- customer retention
- inbound customer calls
- upselling
Also useful
- SaaS sales
Stated benefits & perks
- Health
- Retirement savings
- Parental leave
About the role
We are on a mission to empower people of all ages to thrive in an increasingly connected world. By uniting Aura and Qoria, organizations driven by personal experiences with identity theft and cyberbullying, our combined company brings together global category leaders to create a safer internet for everyone across all stages of life.
Today, our $340M+ ARR platform protects over 9 million families and 32,000 schools across 100+ countries. Driven by a global team of over 1,000 people, we are combining intelligent digital threat protection with student and child wellbeing tools so everyone can navigate the digital world safely and with confidence.
About the Role
We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!
Day to Day
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Aura's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
What you bring to the table
- 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
- You love talking to people and are naturally engaging
- You're self-motivated and know how to push yourself to achieve goals
- You're a team player and know how to win within a team environment
- You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs
Pay and benefits
Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus targeted commission of $15,000/year. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.
The schedule for this role is 9am - 6pm MT (8am - 5pm MT on Saturdays) with one weekday (Tuesday or Wednesday) and Sundays off.
Important privacy information for United States based job applicants can be found here.
Equal opportunity and legal notices
We are proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, we are committed to being an inclusive community where all feel welcome.
We are dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.
From Aura's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Sales Specialist - Retention role at Aura, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Sales Specialist - Retention role at Aura?
The Sales Specialist - Retention posting at Aura states compensation of $18 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Aura's official career site.
Where is the Sales Specialist - Retention job at Aura located?
Yes, this Sales Specialist - Retention opening at Aura is listed as Remote (US). Always check Aura's application page for specific state eligibility or relocation policies.
What qualifications are required for Sales Specialist - Retention at Aura?
For the Sales Specialist - Retention role, Aura highlights 1+ year of relevant experience; experience with customer retention, inbound customer calls, upselling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Sales Specialist - Retention position at Aura?
This listing links directly to Aura's Greenhouse application page. You can apply directly on Aura's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.