Sales Support Intern

About the role

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As a Sales Support Intern, you will play an important role in supporting our Hydronic Solutions business by collaborating with customers and cross-functional teams across the organization. This internship offers hands-on exposure to technical sales support, application engineering, customer engagement, and business development within the HVAC and hydronics market.

In this role, you'll help support customer inquiries, equipment selection, proposal development, technical documentation, and sales administration activities while gaining experience with industry-leading technologies and solutions.

Based in Richmond, VA, this six-month internship provides valuable hands-on experience and may be extended another six months based on business needs, performance, and ongoing development opportunities.

As a part of the team, you will

• Develop knowledge of Alfa Laval products, hydronic systems, HVAC applications, and customer solutions.
• Learn how to identify customer requirements and assist in recommending appropriate products and solutions.
• Support the review of customer specifications and assist with equipment sizing and selection using Alfa Laval software tools.
• Contribute to the preparation of quotations, technical proposals, product documentation, and supporting materials.
• Assist in responding to customer inquiries related to product information, applications, order status, and technical documentation.
• Gain experience using CRM systems and sales enablement tools to maintain accurate customer and project information.
• Collaborate with Sales, Service, Engineering, Product Management, and Customer Support teams to help deliver timely and effective solutions.
• Participate in technical discussions, product training, and customer support activities.
• Support troubleshooting efforts and contribute to resolving customer questions and technical issues.
• Learn and follow established sales and business development processes while building a strong foundation in technical sales support.
• Gain practical experience in a customer-focused, collaborative, and innovative environment.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What you know

You are currently pursuing or have recently completed a Bachelor's degree in Engineering, Business, Supply Chain, or a related field, and you bring:

• Interest in sustainability, energy efficiency, and innovative engineering solutions.
• Strong interest in technical sales, customer support, engineering applications, or business development.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks while maintaining attention to detail.
• Analytical thinking and problem-solving capabilities.
• Experience using Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability to work independently while collaborating effectively within a team environment.
• Curiosity, initiative, and a willingness to learn new concepts and technologies.
• A customer-focused mindset and a professional approach to communication and problem-solving.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What's in it for you?

• Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more.
• At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package.
• We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right.
• These considerations can cause your compensation to vary and will also be dependent on your location.
• The hourly rate for this role is $25 USD per hour.

EEO/Vet/Disabled Employer