Sales Support Representative, Dental

Job Overview

This position is responsible for assisting in a range of sales related activities and customer support to help Henry Schein's sales representatives within the designated Region(s) increase customer engagement, grow sales, increase their territory share, and close new opportunities. This role supports all FSCs, RMs, RSMs, MSMs, Outbound Telesales Representatives and Specialists in a designated Region(s) and performs key responsibilities in accordance with common best practices developed centrally by Henry Schein so as to ensure a streamlined, consistent experience for our customers and TSMs.

Key Responsibilities

• Help troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team
• Handle administrative requests brought by the team in accordance with expectations outlined by the sales support and Telesales leadership teams.
• Provide the sales team with data reports and sales guides at the guidance of leadership
• Monitor sales performance through sales tracking tools and report progress to sales representatives
• Work with sales managers to create and implement targeted sales strategies
• Monitor new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales
• Provide excellent internal customer service by staying on top of pending orders and customer requests
• Assist in planning and executing local sales events at the direction of the Regional or Multisite Manager

Specific Knowledge & Skills

• Proficiency in relevant programs including Salesforce.com. Ability to quickly learn and master other internal programs used by the sales and Telesales teams.
• Proficiency in data analysis to turn sales data into actionable recommendations
• Strong communication, presentation, and training abilities.
• Previous knowledge of sales practices and customer service expectations.
• Demonstrated ability to manage teams, locally and remotely, and keep them engaged

General Skills & Competencies

• Strong time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: Typically 4 or more years of related experience.

Preferred Education

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

Travel / Physical Demands

• Travel typically less than 10%.
• Office environment.
• No special physical demands required.

Pay and benefits

The posted range for this position is $40,753-63,678 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include

Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.