Sales Support Specialist

About the Job

As the Sales Support Specialist, you'll have the opportunity to provide superior service to the wholesale distribution sales team by serving as a point of contact and acting as a liaison for the Outdoors - Fiberon wholesale business units. You will help execute sales by partnering with the sales team in regards to requests that will allow them the opportunity to gain additional selling time.

Your Role

The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.

• Sales Support & Customer Interaction: Provide timely and accurate support to the Sales team and customers by addressing inquiries related to order status, product details, claims/returns, account status, pricing, and sales programs.
• Customer Issue Resolution: Partner with Sales to evaluate customer-related issues and coordinate cross-functional resources to implement effective resolutions and maintain service excellence.
• Product & Technical Knowledge Resource: Serve as a go-to resource for the outside sales team by delivering accurate information on product specifications, catalog content, performance metrics, and applicable building codes.
• Cross-Department Collaboration: Act as a key liaison between Sales and departments such as Category Management, Distribution, Pricing, and Sales Administration to ensure alignment and responsiveness across the customer supply chain. Co-manage projects on behalf of sales team.
• Internal Communication & Coordination: Facilitate the flow of information between business units and Sales, helping communicate updates, resolve roadblocks, and drive shared goals.
• Business Document Support: Assist in the creation of polished business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint to support internal and customer-facing communications.
• CRM Management (HubSpot): Maintain accurate customer and sales activity data in HubSpot, helping to support lead tracking, customer engagement, and reporting needs.
• Sales Reporting & Insights: Create and distribute recurring and ad hoc sales reports to help the team monitor key performance indicators and make informed decisions.
• Sales Planning Contributions: Support annual district sales planning for up to three districts by gathering and organizing relevant data and helping coordinate planning activities.
• Professional Development: Actively participate in sales training programs to deepen understanding of products, processes, and best practices, contributing to continuous team improvement.

Qualifications & Requirements

• 3-5 years of experience in sales support, sales operations, or customer service within a B2B or wholesale environment.
• Experience working with CRM platforms (e.g., HubSpot, Salesforce).
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and organizational skills.
• Strong desire and commitment to sales
• Excellent interpersonal skills
• Ability to interpret technical specifications
• Basic understanding of engineering drawings
• Analytical skills and attention to detail
• Ability to work with a variety of personality types
• Ability to work in fast paced environment

Preferred Qualifications

• Associates Degree or higher in Sales or Marketing

Additional Information

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $60,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.