Sales Support Specialist

Position Summary

Winsupply Sourcing Services (WSS) operates ~3.5 million square feet of wholesaling warehouse space, while offering inventory and vendor management solutions, to be the premier vendor partner for our customer base.

The Sales Support Specialist provides fundamental operational and transactional support across the Sourcing network. Designed as a foundational role, this position focuses on high-volume administrative execution, fast-paced request handling, and responsive internal service. By directly managing day-to-day order workflows, returns, discrepancies, and general inquiries, this role ensures seamless operational support for local companies.

Accountabilities/Responsibilities

Transactional Support & Inbox Management

• Monitor and manage the primary Sourcing group email inbox, ensuring prompt triage, accurate routing, and timely resolution of inbound requests.
• Handle general incoming phone calls from local companies, delivering friendly, efficient baseline service and escalation when necessary.
• Route all matters from core, opportunistic, and VMI local company partners to appropriate level/contact within Inside Sales.

Order Processing

(All Local Company Orders)

• Execute high-accuracy order processing for all Sourcing customers, regardless of stratification, including order cancellations, basic item updates, etc.
• Facilitate the accurate processing and documentation of Hold for Release (HFR) and Lead-Time Order (LTO) requests across vendor networks.

Discrepancies & Quality Resolution | Returns & Rebalances

(Local Companies Not Assigned to Inside Sales)

• Process and coordinate requests for defectives, concealed damages, shipment discrepancies, price discrepancies, etc. for Sourcing inventory.
• Work closely with operations teams and local companies to resolve inventory and shipping issues efficiently.
• Initiate, track, and process stock rebalances and inventory returns for local companies.
• Maintain clear tracking logs and administrative records for all resolutions
• Validate necessary documentation and approvals prior to finalizing credit or inventory adjustments.

Systems & Operational Execution

• Utilize core system and software tools (e.g., WISE, Jira) to maintain accurate transaction records and update workflow tickets.
• Maintain high data accuracy and operational compliance across all order processing systems.

Other Duties as assigned

Competencies for Success

• Ability to prioritize daily administrative workflows and maintain steady output in a fast-paced environment.
• High attention to detail with a strong emphasis on data accuracy.
• Exceptional written and verbal communication skills.
• Customer focused and problem-solving mindset.

Minimum Qualifications

• Associates Degree in Business Administration, Supply Chain, or a related field.
• Experience considered in lieu of a degree.
• Basic proficiency with Microsoft Office, Google Suites, and the ability to quickly learn ERP and ticketing/CRM software.

Preferred Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Industrial Distribution or a related field.
• 1+ years' experience of sales support, order entry, or customer service experience within a wholesale distribution network.
• Direct, hands-on experience with ERP and ticketing/CRM software.

Additional Information: Physical Demands

Video production is a dynamic job that requires both active field work and focused studio work. To successfully perform the essential functions of this role, the candidate must be able to:

• Safely lift, carry, and maneuver production equipment weighing up to 50 pounds.
• Stand on their feet for long durations during production days, and sit for extended periods during post-production/editing days.
• Work a flexible, non-traditional schedule as required by specific shoots or deadlines.
• Possess the manual dexterity to operate camera gear, lighting setups, and computers.