Sales Support Specialist - Data Centers

What you Will Do

• The Sales Support Specialist plays a critical role in enabling Data Center Account Managers and sales teams to execute with speed, accuracy, and consistency.
• The role drives operational excellence across pre-sales, quoting, booking coordination, and forecasting; leads continuous process improvement; and enhances the customer experience.

Within established policies, commercial guidelines, and approval thresholds, this position is empowered to make day-to-day decisions regarding sales support priorities, workflow execution, issue resolution, and resource coordination while maintaining strong internal and external relationships.

How You Will Do It

Pre-Sales Support

• Create and manage opportunities in Salesforce.
• Generate timely and accurate quotes and estimates for assigned accounts, including change orders.
• Participate in and, as appropriate, lead internal and external meetings to clarify requirements, resolve open items, and ensure quoting accuracy.
• Assist in collecting required customer documentation.

Booking Coordination

• Obtain customer approvals or purchase orders and follow up as necessary.
• Secure required internal approvals, independently coordinate resolution of booking holds, and escalate exceptions that fall outside established policies or approval thresholds.
• Own day-to-day booking coordination decisions, including prioritization, follow-up, and cross-functional issue resolution, to support smooth and accurate bookings.

Sales Forecasting

• Maintain updated opportunities in Salesforce to support accurate forecasting.
• Collaborate with Data Center Account Managers to support forecasting efforts.

Customer Engagement

• Serve as a professional, responsive point of contact for customer contracting and sales support matters; conduct monthly reviews with customer contracting teams and internal stakeholders to discuss renewals, open issues, required actions, and business updates.
• Prepare for and actively participate in quarterly customer reviews, presenting relevant sales support updates, documenting commitments, and driving timely closure of follow-up actions in partnership with Data Center Account Managers.

Internal Collaboration

• Align with cross-functional teams to resolve reporting, contract modification, inspection scheduling, billing, and other sales support issues; make timely decisions within the role's authority and escalate material commercial, legal, or operational risks.
• Coach and mentor Inside Sales Trainees and help establish consistent practices, operating discipline, and continuous improvement across the Data Center Sales Support team.

Continuous Improvement and Sales Support Decision Authority

• Identify recurring process gaps, perform root-cause analysis, and lead practical improvements that reduce cycle time, improve accuracy, strengthen controls, and create a more consistent customer and seller experience.
• Establish, document, and maintain standard work, tools, templates, and performance measures for core sales support processes; monitor adoption and adjust workflows based on results and stakeholder feedback.
• Exercise sound judgment and decision-making authority over routine sales support priorities, work allocation, process adherence, and issue resolution within established policies, commercial guidelines, and approval thresholds.
• Challenge inefficient practices, recommend scalable solutions, and coordinate implementation with Sales, Operations, Finance, Legal, and other stakeholders.
• Escalate decisions involving pricing exceptions, contractual risk, non-standard terms, policy deviations, or material customer impact to the appropriate accountable leader.

What We Look For

Required Skills and Experience

• Entrepreneurial mindset with strong leadership and team collaboration skills.
• Ability to analyze processes, identify root causes, and recommend solutions.
• Strong organizational skills and attention to detail; able to work independently.
• Excellent interpersonal and communication skills with a customer-focused attitude.
• Ability to prioritize tasks based on business impact.
• Proven ability to influence cross-functional teams and drive results.
• Previous experience as a Sales Administrator or Sales Support Specialist.
• Understanding of sales performance metrics and forecasting.
• Ability to manage multiple tasks under tight deadlines.
• Demonstrated ability to lead continuous improvement initiatives from problem identification through implementation and sustainment.
• Sound business judgment and confidence making timely decisions within defined authority, with clear recognition of when escalation is required.
• Experience interacting directly with customers, facilitating business reviews, resolving issues, and communicating commitments with professionalism and accountability.

Preferred Qualifications

• Bachelor's degree in Business or related field.Experience working with executive-level stakeholders.
• Proficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, and Internet-based applications.
• Experience with Power BI and Smartsheet.

Hiring Salary Range

$70,200.00 - 85,000.00 USD Annual. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site.