Salesforce Administrator

What You'll Do

• Serve as the primary administrator for Salesforce, including user management, security, profiles, permission sets, roles, and sharing rules.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, record types, flows, and other declarative solutions.
• Design, build, and optimize business process automation using Salesforce Flow and other low-code tools.
• Partner with business leaders and end users to gather requirements and translate business needs into scalable Salesforce solutions.
• Create and maintain reports, dashboards, and analytics that provide actionable business insights.
• Manage data quality through governance, deduplication, data imports, cleansing initiatives, and ongoing monitoring.
• Support and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integration tools.
• Coordinate testing, deployment, and release management activities for Salesforce enhancements and updates.
• Evaluate and implement new Salesforce features, products, and capabilities, including Salesforce Einstein and AI-driven functionality.
• Develop user documentation, training materials, and best practices to drive adoption and maximize platform effectiveness.
• Monitor system performance, troubleshoot issues, and provide advanced support to users across the organization.

Required Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or equivalent experience.
• 5+ years of Salesforce Administration experience in a complex, enterprise environment.
• Deep knowledge of Salesforce configuration, security model, automation tools, reporting, and data management.
• Experience gathering business requirements and delivering Salesforce solutions that improve efficiency and user experience.
• Hands-on experience supporting Salesforce integrations and data synchronization processes.
• Strong understanding of CRM best practices, governance, and data stewardship.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Salesforce Administrator Certification required or strongly preferred; Advanced Administrator, Business Analyst, or Platform App Builder certifications are a plus.
• Experience with Salesforce Flow, Approval Processes, Dynamic Forms, and Lightning Experience customization.
• Working knowledge of Apex, SOQL, Lightning Web Components (LWC), or Salesforce development concepts.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, or Financial Services Cloud.
• Experience in insurance, employee benefits, financial services, or a highly regulated industry.
• Experience leveraging Salesforce Einstein, Agentforce, Copilot, or other AI-enabled Salesforce capabilities.

Skills & Competencies

Strong Salesforce platform expertise, business process analysis, solution design, data management, stakeholder collaboration, communication, continuous improvement mindset, and the ability to translate business challenges into scalable CRM solutions.