Salesforce Administrator

About the role

• Agency: Snow
• Job Function: Data and Analytics
• Job Subfunction: Data Engineering

About the role

The Salesforce Administrator will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes and/or clients and will be motivated, team oriented, and passionate about Salesforce technology.

Essential Job Functions and Responsbilities

The Salesforce Administrator must be able to perform the following essential duties and functions:

• Reviews and understands general organization needs and context for development projects
• Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests
• Implements enhancements and rolls out new features to Salesforce.com
• Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used
• Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
• Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added
• Handles management between development sandboxes and production Salesforce.com environment
• Works directly with stakeholders and internal and external developers to plan and implement solutions
• Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
• Serves as a subject matter expert (SME) for Salesforce.com
• Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
• Develops reports, dashboards, and processes to continuously monitor data quality and integrity
• Assists with "train-the-trainer" program, training people in the use of Salesforce.com.
• Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows
• The primary job functions and responsibilities include, but are not limited to, those listed

Patient Privacy

• The core of our business is working with patients.
• It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness.
• It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Education and Experience

• Bachelor's Degree or equivalent related experience in business or technology
• 2 or more years as a Salesforce.com administrator
• Two or more years working with business teams on data migration and cleanup
• One or more years of project management
• Strong understanding of Salesforce.com best practices and functionality
• Proven experience developing Salesforce.com enhancements to support core business processes
• Experience with Appexchange and Salesforce-to-Salesforce transfers
• Python and HTML experience strongly desired
• Excellent technical, business, and people skills
• Provide high quality support via both telephone and email
• Well organized and flexible to meet continuously changing priorities and challenges
• Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
• Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
• Excellent project management skills with a sense of urgency
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
• Creative and analytical thinker with strong problem-solving skills
• Excellent interpersonal and communication skills
• Experience working with sandbox and production environments to manage/test functional or process changes
• Demonstrated ability to provide instruction to audiences of varying technical backgrounds
• Passionate about solving challenges by leveraging database and technology solutions

Additional information

To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.