Salesforce Administrator

About the role

We are seeking a dynamic Salesforce Administrator who shares our passion for enabling homeownership. In this role, you will tackle challenges that reward creative thinking and inspired execution. You thrive in a collaborative, cross-functional environment, bringing intellectual curiosity, analytical rigor, and deep empathy to every team and customer interaction.

As a forward-thinking problem solver who excels in agile settings, you enjoy embracing new tools and supporting others as they learn to adopt them. If you are excited by the prospect of joining a data and technology-driven company, we would love to connect.

This position may be performed Remotely within the United States -OR- as a hybrid position with a requirement of 3 full days in our Omaha, Nebraska or San Francisco, CA office.

Responsibilities

• Provide feedback and direction to management regarding identified trends and knowledge gaps
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Document processes, including error reports and changes to field history tables
• Take on tickets to develop our Salesforce instance relevant to your skill level
• Provide Salesforce training and end-user support
• Have a deeper understanding of the administration of the tools Business Systems manages, including their purpose within Unison
• Manage all incoming inquiries from team members related to system issues
• Escalate to management all unresolved issues, where appropriate
• Understand how our Salesforce organization is structured
• Be able to prepare reports for other teams
• Support management of Salesforce roles and profiles
• Be familiar with the tools that Business Systems manages, and be able to provision users

About you

• 3-5 years experience as a Business Systems Administrator with at least 3 years of experience with Salesforce (preferably as an administrator or developer), with a Salesforce certification
• Ability to read and understand languages such as Apex, Java, Javascript, SQL, HTML, and CSS
• Experience with any of the following systems (preferred): 360SMS; Cirrus Insight; FormAssembly; Gearset; Gong; Nintex; Outreach; Provar; Skuid; and Talkdesk
• Knowledge of real estate transactions and/or mortgage industry experience
• Impeccable organization skills and multi-tasking abilities
• Attentive to details, with ability to identify trends and patterns
• Able to complete work independently and coordinate within the team

Additional information

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Perks of the Unison employee include

competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.