Salesforce Application Support Administrator

About the role

At Johnson Controls, this role supports the day-to-day administration, maintenance, and continuous improvement of Salesforce across three separate instances, along with the accuracy of Time Tracker records for a user base of more than 1,200 engineers.

Role Overview

As the Salesforce Application Support Administrator, you will partner with business stakeholders and process owners to gather requirements, support enhancements, and keep core Salesforce and Time Tracker data reliable and up to date. You will help users get the most from the system through onboarding, training materials, and monthly enhancement presentations, while also providing practical day-to-day support for questions, issues, and improvement requests.

Key Responsibilities

• Partner with business stakeholders and process owners to gather, document, and prioritize requirements for Salesforce enhancements.
• Support the design, configuration, testing, and deployment of Salesforce enhancements across three Salesforce instances, maintaining consistency and alignment with governance standards where applicable.
• Administer Salesforce user accounts, profiles, permission sets, page layouts, fields, validation rules, flows, reports, and dashboards.
• Maintain the accuracy and integrity of Salesforce and Time Tracker records for 1,200+ engineers, including user setup, updates, and deactivations.
• Provide onboarding and training to new users so they can use Salesforce and Time Tracker effectively.
• Create and maintain training materials, including quick-reference guides, job aids, release notes, and recorded walkthroughs for new enhancements.
• Present upcoming and recently released enhancements on a monthly basis, clearly explaining what is changing, why it matters, and how to use it.
• Serve as a point of contact for user questions, issues, and enhancement requests, triaging and resolving or escalating as needed.
• Monitor data quality, identify gaps, and support reporting needs that improve process visibility and decision-making.

How You Will Do It

• Work closely with stakeholders, listen carefully to business needs, and translate them into practical system improvements.
• Keep the focus on what matters most: accurate data, stable processes, and a user experience that helps teams work efficiently.
• Approach each enhancement with accountability, attention to detail, and a commitment to doing the right thing for users and the business.
• Use clear communication, candor, and structured follow-through to keep requests moving and remove barriers for users.
• Share knowledge openly, collaborate across teams, and build trust by supporting decisions with reliable information and consistent execution.

Qualifications

• Bachelor's degree in Information Systems, Business, or a related field, or equivalent practical experience.
• 2-4+ years of hands-on experience administering Salesforce, preferably in a multi-org environment.
• Proven ability to gather and document business requirements and translate them into Salesforce solutions.
• Experience with Salesforce declarative tools, including Flows, validation rules, reports, dashboards, and security and permission models.
• Experience delivering end-user training and creating clear, easy-to-follow training materials.
• Comfort presenting to large and varied audiences.
• Strong attention to detail and a commitment to data accuracy when managing large volumes of user records.
• Excellent written and verbal communication, organization, and time management skills.

Nice to Have

• Salesforce Administrator certification, or the ability to obtain it within the first year.
• Experience supporting multiple Salesforce instances and managing release or change processes across them.
• Familiarity with time-tracking tools and reporting on engineering or pre-sales effort.
• Experience with Power BI or similar reporting tools.
• Experience working with global, cross-regional teams.

Hiring Salary Range

$88,100 - $121,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.