Sartén Restaurant- PM Host/Greeter

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Position Summary

The Restaurant Host/Hostess is responsible for creating a positive first and last impression for guests by providing a warm welcome, managing seating arrangements, and ensuring smooth restaurant flow. This role serves as the primary point of contact for guests and plays a key role in delivering exceptional hospitality and guest satisfaction.

What You Will Accomplish

Key Responsibilities

• Greet all guests promptly with a friendly, professional, and welcoming demeanor
• Manage reservations, waitlists, and walk-in guests efficiently
• Escort guests to tables and provide menus
• Communicate estimated wait times accurately and professionally
• Thank guests upon departure and invite them to return
• Respond to guest inquiries regarding restaurant services, menu offerings, and hotel amenities when applicable
• Assist with guest concerns and notify management of any service issues
• Coordinate seating assignments to maximize guest satisfaction and operational efficiency
• Monitor dining room activity and table availability
• Maintain accurate reservation and waitlist records
• Communicate effectively with servers, managers, and kitchen staff regarding guest flow and special requests
• Accommodate guest preferences whenever possible while maintaining balanced server sections
• Ensure smooth transitions during peak dining periods
• Maintain cleanliness and organization of the host stand, lobby, and entrance areas.
• Answer restaurant phone calls and assist guests with reservations and inquiries.
• Manage reservation systems and update guest information accurately
• Assist with menu presentation and promotional materials
• Support restaurant staff with light administrative or service tasks as needed
• Follow all company policies, safety procedures, and service standards
• Participate in opening, closing, and side work duties

Qualifications

• High school diploma or equivalent preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Strong organizational and multitasking abilities
• Basic computer skills and experience with reservation or POS systems preferred
• Ability to remain calm and courteous during busy service periods
• Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to move throughout the restaurant frequently
• Occasional lifting of up to 20 pounds
• Ability to work in a fast-paced hospitality environment

OS&E Coordinator - New Hotel Opening

Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision.

Additional information

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.