Scale Attendant

Your Role

As a Scale Attendant, you'll be responsible for operating the truck scale system, processing customer transactions, verifying materials and account information, and maintaining accurate records. You'll work closely with Operations leadership, Facility Traffic Coordinators, and equipment operators to help ensure our facilities operate safely, efficiently, and professionally.

What You'll Do

• Operate computerized truck scale systems to accurately process inbound and outbound vehicles.
• Verify customer information, account details, material types, and transaction documentation.
• Process scale tickets, receipts, invoices, and customer transactions accurately.
• Collect payments and process cash, credit card, check, and account transactions when applicable.
• Provide customers with guidance on disposal procedures, accepted materials, pricing, and facility operations.
• Determine the acceptability of incoming materials and communicate questionable loads to Operations leadership.
• Maintain accurate transaction records, reports, and supporting documentation.
• Communicate with Operations leadership, Facility Traffic Coordinators, Dispatch, and equipment operators to support daily operations.
• Help maintain the safe and efficient flow of customer traffic throughout the facility.
• Perform general clerical duties including data entry, filing, answering phones, and recordkeeping.
• Maintain a clean, organized, and professional scale house environment.
• Identify and report customer concerns, operational issues, safety hazards, or equipment concerns.
• At Coastal, we win as a team. Our Scale Attendants provide outstanding customer service, maintain accurate records, and help ensure our facilities operate safely, efficiently, and professionally every day.

What You'll Bring

• One (1) or more years of experience in customer service, administrative support, cashiering, transportation, logistics, dispatch, scale operations, or another customer-facing role.
• Strong attention to detail with excellent data entry accuracy.
• Excellent communication and customer service skills.
• Basic computer proficiency, including Microsoft Office and data entry systems.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Experience operating truck scale software, cash handling, waste and recycling, transportation, logistics, or environmental services, and bilingual (English/Spanish or English/Creole) skills are a plus.