Scheduler - LV Durango Family Med Cl - Full Time 12 Hour Rotating Shifts (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.

Essential Duties

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment.
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Other duties as assigned.

Required Qualifications

• Req High school or equivalent
• Req Understanding of medical terminology
• Req Ability to interview patients and interface with physicians, nurses and other professional staff.

Preferred Qualifications

• Pref 1 year One (1) year working in a customer service (preferably in a medical environment).

Required Licenses/Certifications

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Additional information

Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network off our Culinary Health Centers strategically located throughout the region, ensuring members have convenient access to care close to home and work.

Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these Culinary Health Centers, bringing together academic clinical expertise and a strong commitment to community-based care. Together, the organizations support an integrated care model focused on coordinated, patient-centered services. Team members benefit from the strength of both organizations, working in a collaborative environment that emphasizes clinical excellence, operational support, and meaningful impact across the Las Vegas community.

Pay and benefits

The hourly rate range for this position is $21.84 - $30.96. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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