Scheduling Registration Representative
- Location
- West Allis, WI
- Listed
- 3 days ago
About the role
At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Job Summary
Schedules appointments from incoming phone calls in high volume call center format. Processes all necessary registration information and educate patient families of their financial obligations.
Essential Functions
- Schedules appointments via incoming telephone calls per Central Scheduling protocols and facilitate intake process for appropriate triage utilizing CHW technology.
- Provide pre-registration support for scheduled services per department guidelines.
- Discusses potential financial obligations with parent.
- Educates parent guardian or patient on managed care process and required authorization needed per CHW policies and managed care contractors. Updates insurance information for accuracy and verifies current/ future eligibility
- Place outbound calls to patient families to schedule and register appointment via work lists found in work queues.
Education
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
Experience
- 1+ years Customer service experience required
- Experience in registration and/or scheduling preferred
- Epic experience preferred
- Call center experience preferred
Knowledge, Skills and Abilities
- Requires excellent communication and interpersonal skills in order to serve a variety of people in a fast paced call center environment
- Ability to make decisions based on established clinic protocols preferred.
- Excellent organization and prioritizing skills necessary to work in a fast paced multi-functioned department preferred.
- Proficient data entry skills with accuracy and speed
Required for All Jobs
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Certifications/Licenses:
Equal opportunity and legal notices
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
From Cwi's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Scheduling Registration Representative role at Cwi, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Scheduling Registration Representative job at Cwi located?
This Scheduling Registration Representative position at Cwi is located in West Allis, WI. Always check Cwi's application page for specific state eligibility or relocation policies.
How do I apply for the Scheduling Registration Representative position at Cwi?
This listing links directly to Cwi's Workday application page. You can apply directly on Cwi's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.