Scheduling Specialist

About the role

Come join our team as a Scheduling Specialist! The Scheduling Specialist is responsible for scheduling patients, performing administrative and financial duties, and providing excellent customer service to all patients and customers.

Specific Responsibilities

• Greeting patients over the phone in a professional manner.
• Regularly checking voicemail throughout the day.
• Accurately and efficiently scheduling appointments for services provided to optimize patient satisfaction/loyalty and provider time.
• Sending emails to patients confirming appointments and attach necessary paperwork with minimal errors.
• Monitoring and updating DemandForce appointment requests.
• Tracking insurance submissions and alerting the appropriate team member in each clinic of upcoming submissions that are required.
• Assisting with auditing, re-ordering charges, and closing out the clinics the following business day
• Accurately entering demographics from patient paperwork received from clinic staff
• Uploading New Patient Paperwork into the patient charts
• Posting charges and balance batch before submitting the information to the Patient Services Center.
• Maintaining patient accounts by accurately recording and updating personal & financial information.
• Recording/collecting patient charges; monitoring credit extended to patients
• Emailing daily statistics to clinic team members and managers as needed.
• Marketing of SSR services, locations, and retail products; directing patients to the SSR website for more details when appropriate.
• Accurately completing EOD spreadsheet and emailing it to the appropriate distribution list(s).

Minimum Qualifications Required

• High school Diploma or equivalent
• Minimum of 2-3 years of experience in a medical or healthcare setting. Must have an understanding and be familiar with scheduling appointments, insurance plans, explanation of benefits, billing, coding, and HIPAA guidelines.
• Experience with MS Office (Excel, Word, and Outlook)
• Superior communication and interpersonal skills, excellent phone etiquette, and the ability to multitask and work with accuracy and efficiency

Benefits

• Competitive Salary commensurate with prior experience ($16 - $20/hour depending on experience)
• Continuing education
• Professional and Career development
• Paid sick days & Vacation days
• Medical, dental, vision, life, and disability insurance
• 401k

What it’s like to be a member of our team

Please do not contact the clinics directly regarding positions. If you are interested, please apply online at the link on this posting to be considered.

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