School-Based Community Resource Navigator

About the role

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The School-Based Community Resource Navigator serves as a primary point of contact for students and families at JPCHC school-based clinics, connecting them with healthcare, benefits, and community resources. They support families entering or navigating the healthcare system, assist with the use and retention of benefits, and work to eliminate barriers to JPCHC services and to student well-being.

Essential Duties and Responsibilities

Essential Duties include, but are not limited to the following

• Serve as a resource at the schools, maintaining a regular schedule and presence for JPCHC clients, families, and staff
• Participate in outreach and education events, such as back-to-school nights, health fairs, screenings, parent meetings, and community events, during traditional and non-traditional hours and locations
• Work collaboratively with school administrators, counselors, nurses, social workers, family liaisons, JPCHC school-based staff, teachers, and the different departments of the JPCHC organizations
• Assist families with applications and follow-up for Medicaid programs (including children's coverage), Marketplace coverage, and other public benefits
• Educate students and families on using the healthcare system and their specific government assistance plan
• Meet with self-pay families to discuss payment options and complete Sliding Fee Scale agreement
• Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
• Educate members on issues related to using the healthcare system and their specific government assistance plan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with families who request in-person government assistance
• Assist with food pantries when requested
• Assist families with applications and follow-up for Medicaid programs and Marketplace coverage
• Process the JPCHC Sliding Fee Scale applications
• Provide community resources to the underserved and vulnerable populations
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Screen for and assist with Social Determinants of Health needs, such as food, housing, transportation, and utilities, and connect families to community resources
• Follow school and district policies, including visitor and safety requirements
• Assist with special projects and other duties as necessary and required
• Perform related duties as assigned

Minimum Requirements

• High School Diploma or Equivalent required.
• Bi-Lingual/Multi-Lingual a plus
• Two years of previous experience in outreach navigation and work with youth/families preferred
• Customer service experience required
• Must be willing to travel 50% of the time to different site locations or schools
• Valid Indiana Driver's License and proof of auto insurance required
• Certified Indiana Navigator certification required within 90 days of employment
• Certified Application Counselor certification required within 90 days of employment
• Community Health Worker certification required within 6 months of employment

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.