Sears Outlet Service Support Lead - NEW STORE OPENING SOON
- Location
- Appleton, WI
- Listed
- Today
About the role
The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations.
The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.
Responsible for assisting in supervising a team of hourly Associates. Also a key carrier and must be able to interact with Associates and customers on their concerns.
- Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
- Leads receiving processes in training; assists in action plans to improve performance
- Leads receiving and deluxing of merchandise throughout the unit
- Prices products per Outlet Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery
- Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met
- Develops partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Services
- Ensures that the unit adheres to safety policies and procedures
- Accepts overall 4 wall accountability
- Serves as a Key carrier
- Interacts with customers and associates to address their concerns
- Rings normal Outlet transactions at Point of Sale (POS)
- Maintains facilities and housekeeping
- Understands and communicates activities/trends in unit and unique local issues to management
- Performs other duties as assigned
Requirements
- Education: HS graduate or equivalent
- *1-2 years of experience
- Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
- Strong drive for results
- Action oriented
- Strong execution skills
- Courageous leadership skills
- Ability to manage multiple priorities simultaneously
- Knowledge of store and retail operations
- Excellent communication skills
- Ability to pay attention to detail
- Computer literacy
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
From AlixaRx's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Sears Outlet Service Support Lead - NEW STORE OPENING SOON job at AlixaRx located?
This Sears Outlet Service Support Lead - NEW STORE OPENING SOON position at AlixaRx is located in Appleton, WI. Always check AlixaRx's application page for specific state eligibility or relocation policies.
How do I apply for the Sears Outlet Service Support Lead - NEW STORE OPENING SOON position at AlixaRx?
This listing links directly to AlixaRx's SmartRecruiters application page. You can apply directly on AlixaRx's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.