Security Concierge

About the role

The Security Concierge provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.

Responsibilities

• Responsible for tracking special events and visits
• Provide high quality customer service to employees, contractors, and visitors
• Interface with high-level internal and external stakeholders
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
• Initiate timely and effective notifications and response measures for incidents or emergencies
• Assist emergency response personnel dispatched to a SpaceX site
• Monitor site surveillance camera system
• Prepare clear and concise written incident reports
• Report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), SpaceX leadership, and-where applicable-with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed
• Oversee the implementation of multiple projects without direct supervision

Basic Qualifications

• High school diploma or equivalency certificate
• 5+ years of experience working in a customer service or facility security position

Preferred Skills and Experience

• Bachelor's degree
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Active First Aid/CPR/AED certifications
• Exceptional communication skills both oral and written
• Impeccable character and integrity
• Prior military, law enforcement, or security-related experience
• Ability to de-escalate disputes and/or conflict(s)
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Additional Requirements

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre-employment drug and random drug and alcohol testing
• Ability to occasionally stand in a static position for extended periods
• Valid driver's license
• Ability to pass Air Force and NASA background checks for installation access, as needed
• Possess or obtain U.S. Government Security Clearance
• Possess or be eligible for a valid state security officer license

Pay Range

Level 1: $27.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.