Security Coordinator

About the role

• Agency
• NC State Highway Patrol
• Division
• State Capitol Police
• Job Classification Title
• Security Coordinator (S)
• Position Number
• 65032104
• Grade
• NC05

Description of Work

The primary purpose of this position is to act as the liaison between DIT and DOT Physical Security, track inoperable equipment, support new implementation to include equipment testing, troubleshooting, and lead distributor of security credentials. Support physical security duties and responsibilities. Respond to security emergencies.

Salary Range

$33,902-$46,800 Salary Grade: NC05

Benefits

Click here to learn about employee perks and benefits:

• Click here to see the Total Compensation Calculator
• This position is located at: Raleigh, NC
• Wake County
• The Posting Will Close At 11:59 P.M. The Night Before the End Date

• Applicants must complete the application in full.
• Resumes will not be accepted in lieu of completing the State application.
• Applications must include:

• Complete education history (including high school)
• Full work experience details
• Certificates and licenses, if applicable

Key Responsibilities include but are not limited to

• Monitor, track, and document security equipment failures; escalate third-time repeat failures to Security Management to initiate root cause analysis. Prepare and distribute weekly ServiceNow equipment status reports.
• Conduct daily reviews of security incidents in ServiceNow, monitor open incidents exceeding two days, and ensure appropriate follow-up and resolution actions are underway.
• Investigate system incidents, provide timely and accurate updates to DIT-Transportation, and prepare briefing reports highlighting emerging security issues and trends.
• Coordinate with Security Management, DIT-Transportation, security vendors, and DOT business units on the planning, implementation, testing, and acceptance of physical security systems, including access control and video surveillance.
• Manage credential issuance, verify Active Directory profiles, assign appropriate access levels, test credentials, and maintain accurate access control system records.
• Conduct final acceptance testing of new installations and post-upgrade building device testing; document results, report equipment deficiencies, and maintain records in designated shared repositories.
• Coordinate and support firmware and software updates in collaboration with Security Management and DIT-Transportation.
• Support daily Security Operations Center (SOC) functions, investigations, and physical security operations, including emergency response, fire alarm evacuations, first aid, security incidents, and suspicious activity reporting.
• Serve as custodian of security evidence and records, ensuring video surveillance requests and associated footage are properly documented, secured, maintained, and retained in accordance with established procedures.
• Assist Security Management with annual audits and information requests from the Office of the State Auditor, DOT Office of Inspector General, and local law enforcement agencies.
• Perform other related duties and responsibilities as assigned.

Management Prefers

• Ability to operate, troubleshoot, and support Genetec access control and video surveillance systems, including obtaining and maintaining entry-level Genetec certification.
• Ability to analyze security equipment failures, assess service-level performance, identify root causes, and recommend corrective actions.
• Knowledge of investigative practices and procedures related to criminal activity, security incidents, and suspicious behavior involving DOT facilities and operations.
• Ability to respond effectively to emergency situations, including fire alarms, security incidents, and other critical events.
• Ability to serve as a security liaison with NCDIT, A3 Communications, and internal DOT business units to coordinate security system operations and support.

Position/Physical Requirements

• Typical work schedule: Monday-Friday; 8:00am-5:00pm

Note: Qualified recommended applicant(s) must undergo and successfully pass:

• Criminal Background Investigation
• Drug Screening Test

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

• High school
• OR
• General Educational Development (GED) diploma

• AND one year of experience in security work;
• OR an equivalent combination of training and experience.

The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement.

The primary purpose of the State Highway Patrol's Fiscal Section is to ensure that all department financial resources and funds are received, disbursed, recorded and accounted for in accordance with all applicable State and Federal laws and regulations.

Application Resources

State of North Carolina Hiring Process Information here.

• Be sure to complete the application in full.
• Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.
• "See Resume" or "See Attachment" will NOT be accepted.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.

All applicants must complete and submit a state application for employment using the Oline Application System for the State of North Carolina by 11:59pm on the night before the closing date listed or the application will be deemed untimely and will not be processed.

Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
• To check the status of your application, please log in to your account.
• Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants.
• The hiring process may take several weeks.

Degree/College Credit Verification

• Degrees must be received from appropriately accredited institutions.
• Transcripts, and degree evaluations may be uploaded with your application.
• If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.

Veteran's and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.