Security Engineering & Automation Intern

Your Team

ServiceNow has a large and highly skilled security team located at multiple sites globally and as part of a rapidly growing organization ServiceNow is looking to recruit students in their final year of education (college or university) to a Security Intern position within Field Security. This role is an opportunity to gain real-world experience and work across multiple Security teams, which are growing rapidly, while finishing up your degrees. This is also an opportunity to learn ServiceNow's platform, one of the fastest growing SaaS services amongst large enterprises.

What you get to do in this role

• Represent SSO in Security Incidents, Tasks, Issues, questions & Calls related to Security & Privacy
• Customer Outreach Communication on Security & escalation handling
• Support Penetration Test initialization & follow-up / escalations
• Coordination & support for security related PRBs
• End of Life & Patching Program
• Support Facilitate the successful workflow/triage of security related incidents/tasks by interacting with the various security teams and other ServiceNow teams as needed.
• Process Acceptable Use Policy Violations
• Clone Library support
• Training, support & enablement to Tech Support / SAM Teams

To be successful in this role you have

• Currently enrolled in an accredited university, working on a Master's degree in Computer Science or a related field, and graduating in December 2027 or later.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• General understanding of Cloud Service Providers.
• Excellent presentation and communication skills (i.e. strong customer-facing skills)
• Prior RFP and Contract review experience is a plus.
• General understanding of ITIL and ITSM.
• General understanding of Cloud Operations is desired.
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
• Hands-on Security Incident Handling and remediation experience is desired.
• General knowledge in internet security protocols and technologies.
• General knowledge of Threat analysis and enterprise cyber defense techniques
• Understanding of Security Operations.
• Ability to articulate complex issues to peers, executives and customers.
• Strong interpersonal skills.
• Self-motivated and driven; ability to perform and excel with little supervision.
• Excellent collaborator and teammate; ability to foster and feed off of coworkers.

Pay and benefits

For positions in this location, we offer a base pay of $58.96/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information: Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.