Security Manager OEM

About the role

The Security Manager provides visionary leadership across all security operations, safeguarding guests, employees, and organizational assets while cultivating a culture of safety, trust, and excellence. This leadership role partners with the Assistant General Manager and cross-functional teams to develop and execute a proactive, intelligence-driven security strategy aligned with company standards and regulatory requirements.

This role drives continuous improvement through data analysis, technology adoption, and team development while balancing operational agility with fiscal responsibility to deliver measurable security outcomes and exceptional guest experiences.

Guest Experience

Design and enforce security protocols that prioritize guest safety without compromising a welcoming, hospitable environment.

Monitor service quality metrics and implement targeted improvements to sustain high guest satisfaction scores.

Resolve guest concerns swiftly and professionally, escalating situations as warranted.

Serve as a knowledgeable resource on property amenities and local area information.

People Leadership & Talent Development

• Attract, develop, and retain a high-performing security team through strategic recruiting, onboarding, and continuous coaching.
• Set clear performance expectations and deliver regular, constructive feedback tied to measurable outcomes. Model integrity and professional conduct.
• Champion a diverse, equitable, and harassment-free workplace; model inclusive leadership. Inspire trust and accountability at all levels.
• Partner with HR on performance management, disciplinary processes, and succession planning.
• Design and oversee mandatory training programs: safety, CPR/AED, fire prevention, blood-borne pathogens, and conflict resolution and mediation.
• Provide leadership, oversight and partnership with third party security agency.

Financial Stewardship & Strategy

Analyze labor costs, vendor performance, and procurement data to identify savings.

Negotiate and manage vendor contracts in compliance with company procurement standards.

Identify and pitch strategic investments in technology and equipment that deliver measurable ROI.

Life Safety & Risk Management

• Direct comprehensive safety and security programs: inspections, drills, incident documentation, and regulatory compliance.
• Oversee emergency preparedness plans and ensure staff readiness across a broad spectrum of incidents.
• Proactively identify risk exposures and advise senior leadership on mitigation strategies and corrective actions.
• Maintain compliance with all applicable local, state, and federal regulations governing security operations.
• Build and sustain collaborative relationships with law enforcement, fire departments, and insurance partners.

Asset Protection & Property Management

• Conduct regular property walk-throughs to proactively identify safety hazards and security vulnerabilities.
• Oversee preventative security programs to protect guests, associates, and physical assets.
• Direct investigation, analysis, and reporting of all security incidents, accidents, and near-misses.
• Coordinate with Engineering to ensure prompt resolution of maintenance issues affecting safety or security.
• Ensure accurate asset tracking in partnership with Corporate; maintain integrity of equipment inventory.

Communication, Reporting & Administration

Facilitate clear, transparent, and diplomatic cross-departmental communication through regular briefings and leadership updates.

Produce accurate operational and compliance reports for senior management and regulatory bodies.

Leverage data and analytics to inform security strategy and present actionable insights to stakeholders.

Lead or contribute to special projects, task forces, and committees as directed by senior leadership

• Associates/Bachelor's Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
• Security Management, Emergency Management, or related field - or equivalent professional experience.
• Minimum 5 years of progressive security leadership experience, preferably within hospitality/hotels.
• Demonstrated success managing multi-shift operations in a 24/7 environment.
• Current CPR/AED and First Aid certification; alcohol awareness certification preferred.
• Experience with MS Office applications and Outlook required
• Previous work experience should include working in a high-volume environment, as well as customer-service oriented atmosphere
• Demonstrates strong verbal and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Adhere to the policies and procedures of the hotel
• Willing to work a flexible schedule including weekends and holidays

Working Conditions | Physical Demands

• This position operates across both indoor and outdoor environments.
• The role requires extended periods of standing, walking, bending, and reaching, as well as occasional lifting of up to 50 pounds.
• Associates may encounter variable temperatures, chemical exposures, noise, and other environmental conditions.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc. A valid driver's license is required.

Other Information

The hotel business functions 7 days a week, 24 hours a day. All associates must realize this fact and always be aware that it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be always maintained.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Pay and benefits

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

Our corporate office locations

North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice's Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver